Retail Operations & Account Manager
eJam
- New York City, NY
- $66,000-78,000 per year
- Permanent
- Full-time
- Manage and maintain relationships with key retail accounts and brokers, ensuring a high level of customer satisfaction and identifying opportunities for growth
- Oversee the retail customer set-up process, coordinating with internal teams and retail partners to ensure accurate and timely implementation
- Manage relationships with 3PL providers, monitoring performance metrics and addressing any issues that arise to optimize efficiency and service quality
- Assist with demand planning and forecasting, collaborating with sales, marketing, and operations teams to ensure accurate projections and efficient inventory management
- Coordinate and execute product launches, working closely with cross-functional teams to ensure timely and successful rollouts
- Continuously seek opportunities for process improvement and operational efficiency, implementing best practices and leveraging data-driven insights to drive success
- Foster a culture of teamwork, collaboration, and continuous improvement within the organization
- Coordinate projects with US suppliers for product development and merchandising, ensuring clear communication and alignment on objectives, timelines, and deliverables
- Bachelor's degree in Business, Operations, Supply Chain, or a related field
- 3+ years of experience in operations, retail account management, or a similar role
- Strong understanding of retail account management, 3PL management, and demand planning processes
- Excellent communication, negotiation, and relationship-building skills
- Highly organized with strong attention to detail and the ability to manage multiple priorities effectively
- Proficient in Microsoft Office Suite, including Excel, PowerPoint, and Word
- Experience with demand planning and forecasting tools is a plus
- plus annual performance bonus up to 15%