Behavioral Health Therapist III - Ann Arbor

• Leads specialty and complex case team meetings.
• Responsible for project development, including the process of approval, implementation, assessment, correction and evaluation.
• Administers testing based on training and license.
• Leads team meetings, including responsibility for agenda.
• Evaluates workflow and develops solutions.
• Represents therapy services and the therapy work group at community events.
• Performs as subject matter expert when required.
• Contributes to department protocols.
• Acts as department preceptor, developing on-boarding and training tools for use with onboarding BH Therapists.
• Completes training required for and performs as EMR superuser.
• Provides support for recruitment and retention activities.
• Assumes additional responsibilities and performs work within position licensure, as required.

• Must be able to work effectively as a member of the Behavioral Health team.
• Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.
• Maintains knowledge of and complies with IHA standards, policies and procedures.
• Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.
• Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.
• Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respects cultural differences.
• Uses resources efficiently.
• Maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

• Proficient/knowledgeable in medical terminology.
• Knowledge of behavioral health procedures and policies related to position responsibilities.
• Knowledge of mental health conditions and evidence-based treatment. Ability to implement evidence-based interventions and protocols for behavioral health conditions.
• Fluent in psychosocial theories with ability to apply concepts to patients and families.
• General understanding of and ability to utilize community resources.
• Fluent in conflict resolution that demonstrates respect, limits and flexibility.
• Possesses critical thinking skills and ability to analyze complex data sets. Ability to manage complex clinical issues utilizing assessment and triage skills and protocols.
• Ability to exercise sound judgement and exceptional problem-solving skills, specifically as it relates to resolving patient mental health concerns.
• Autonomous work ethic. Functions with minimal direct supervision.
• Seeks out and accepts supervision, continuing professional development and continual improvement of own and agency’s practices and operations; consistently collaborates in multidisciplinary treatment planning and professional practice review.
• Interpersonal skills that support team building and networking.
• Excellent communication skills in both written and verbal forms, including proper phone etiquette, necessary to allow for comprehensive clinical documentation and effective communication with others. Ability to speak before groups of people, either in-person or virtually, and displays positive listening and relationship-building skills. Demonstrates ability to influence and negotiate individual and group decision-making.
• Efficient, disciplined work habits enabling clinician to responsibly sustain an active, high-volume caseload.
• Ability to coordinate, plan, evaluate and integrate clinical education and professional development activities that foster and maintain behavioral health best practices.
• Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, electronic medical records, email, e-learning, intranet, Microsoft Word and Excel, and computer navigation. Ability to use other software as required while performing the essential functions of the job.
• Outstanding organizational and time management skills to effectively juggle multiple priorities and time constraints.
• Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, providers, patients, family members, insurance carriers, vendors, external customers and community groups.
• Ability to handle patient and organizational information in a confidential manner.
• Knowledge of the compliance aspects of clinical care and patient privacy and best practices in medical office operations.
• Is open to expanding patient hours when needed to effectively service patient needs.
• Ability to drive to other office/practice sites and meeting and training locations.
• Successful completion of IHA competency-based program within introductory and training period.

• Physical activity that often requires extensive time working on a computer.
• Physical activity that may require walking, standing, bending, stooping, reaching, climbing, kneeling and/or twisting.
• Physical activity that may require lifting, pushing and/or pulling up to 20 pounds.
• Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.
• Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.
• Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.

IHA Health Services Corp