Housekeeping Supervisor (Full Time) - Hampton Inn & Suites Maui North Shore

• Reports to Area Executive Housekeeper
• Supports Housekeeping team

• Supervise the housekeeping employees to attract, retain and motivate them while providing a safe work environment; interview, schedule, train, develop, empower, coach and counsel, recommend and conduct performance and salary reviews and recommend discipline and termination, as appropriate.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by staff and other co-workers in an attentive, courteous and service-oriented manner.
• Maintain regular attendance based on property needs and standards.
• Use proper two-way radio and phone etiquette at all times when communicating with co-workers.
• Inspect staff's work performance within assigned section on a daily basis to ensure that all standards and productivity levels are being met and maintained.
• Oversee the organized closing of the floor's procedures at the end of the day are followed, ensuring the room attendant's carts are clean and restocked.
• Ensure that daily record assignments are completed, signed off/on and turned into housekeeping office on time.
• Maintain key control system; collect all keys and assignment sheets daily at the end of each shift.
• Supervise all laundry and housekeeping, holding them accountable and responsible for their work performance.
• Submit proper documentation regarding poor work performance, misconduct, attendant issues and improper attire.
• Ensure that all staff takes their 30-minute meal breaks and rest periods.
• Inspect all VIP rooms and report their availability to Front Desk.
• Supervise and inspect the daily cleaning of the guest rooms, public areas and back of the house; ensure compliance with accident/loss prevention programs, Springboard policies and health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
• Monitor and report on expenses (payroll and supplies) to aid in controlling costs while ensuring adequate staff and supplies are on hand to provide top quality services.
• Respond to guest requests, concerns and problems to ensure guest satisfaction. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Responsible for administering and coordinating housekeeping functions in assigned sections, as well as for assuming all Executive Housekeeper's functions in his/her absence.
• Implement emergency training and procedures to ensure appropriate protection of the hotel's guests, staff and company assets.
• Refer and follow up on maintenance issues/problems with Engineering to protect hotel assets, ensure a safe, accident-free environment for guests and employees and maintain/improve guest satisfaction.

• Use the telephone and computer system for reporting and verifying room status.
• Properly store, secure and issue supplies as needed to meet business demands.
• Complete all reports in a timely and efficient manner as required by management.
• Establish, with the Executive Housekeeper and/or General Manager's approval, any additional standards as needed for the Housekeeping Department.
• Review Guest Request log daily to ensure that all requests have been met, taking proactive steps to address problems before they occur.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Monitor all V.I.P.'s, special guests and requests.
• Assists in special projects and other responsibilities as assigned.
• Participate in hotel committees, MOD program and task force assignments.

• Prior Experience:

• 2-3+ years of experience in a related position
• IT Expertise:

• Advanced knowledge of computer software (including Microsoft Office, outlook) and web analytics tools is preferred.

• Education:

• High School diploma or GED and/or experience in a hotel or a related field preferred.
• Subject Expertise:

• Requires thorough knowledge of the housekeeping field.
• Requires knowledge of the Hotel's policies and procedures and the ability to determine course of action based on these guidelines.
• Requires supervision/management skills.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed, and accuracy.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to multi-task in a fast-paced work environment.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge or arithmetic.
• Must have the ability to input data and access information on the computer.
• Must have working knowledge of Microsoft Office and previous experience with a hotel management system; OPERA preferred.
• Must be able to read, write, and understand the English language.
• Must be able to exercise confidentiality and discretion.

• Abide by payroll policies, procedures and rules of conduct as stated in the Hampton Inn & Suites Maui North Shore's Associate Handbook.
• Demonstrate a working knowledge of all company safety and security procedures.
• Travel required: May be needed for hotel operational needs.
• Hours Required: Based on business operational needs.

• PTO
• Medical, Dental, Vision, & Life Insurance
• Costco Membership Reimbursement
• Management Contract Referral Program
• Education Assistance
• Employee Rates at all 35+ Hotels affiliated with the Hampton Inn & Suites Maui North Shore
• Lead Share Program
• Associate Referral Bonus Program

Hampton Inn & Suites Maui North Shore