Technical Support Engineer
- Texas
- Permanent
- Full-time
- Address and manage telephone, email and in-person inquiries from employees, supervisors and other HR Team me Establishes networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
- Maximizes network performance by monitoring performance; troubleshooting network problems and outages; scheduling upgrades; collaborating with network architects on network optimization
- Secures network system by establishing and enforcing policies, defining and monitoring access
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Accomplishes information systems and organization mission by completing related results as needed
- Reporting network operational status by gathering, prioritizing information; managing projects
- A.A., A.A.S., or higher college degree in a technical field AND
- 3 or more years of relevant job experience.
- Relevant job experience is described as technical support role (i.e.: NOC, IT Helpdesk or Service Desk)
- At least 3-5 years’ experience in a network support role
- Experience of network monitoring software.
- In depth knowledge of core TCP/IP networking skills, routing and switching (Juniper/Cisco)
- Previous experience of working in an SLA-driven operation environment (ideally ISP based)
- Good understanding of IP and/or Optical networks to include IPv4, IPv6, BGP, ISIS, OSPF, MPLS, VLANS, Ethernet, DWDM, SDH, Dark Fiber, DNS, SNMP, and IPSec
- JNCIA or CCNA certification or equivalent skill level developed through industry experience is preferred
- Experience of shift work 24x7x365
- Excellent communication skills (verbal and written)
- Logical problem analysis skills
- Use initiative and take ownership
- Ability to multitask, prioritize and work in a pressured and sometimes stressful environment
- Must be adaptable and flexible in dealing with a variety of people
- Achieve certification and maintain required training levels
- Must be a positive team player willing to contribute
- Ability to work on rotating shifts and/or on-call rotations
- 24x7x365 Work Shift
- The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job, the employee is regularly required to be independently mobile
- The employee is also required to interact with a computer and communicate with peers and co-workers
- Extended periods of time doing computer-based work
- Able to lift 25 pounds