Patient Access Representative II, Outpatient, Baptist Beaches
- Jacksonville Beach, FL
- Permanent
- Full-time
- Accurately register all patients and update demographic and insurance information for maintenance of accurate information.
- Cross-Trained in order to work in multiple patient access areas
- Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
- Contributes to PAS Goals as defined annually
- Collect co-payments, self-pay deposits, and any other form of account payments from patients.
- Provides face to face customer service while communicating in a manner consistent with the goals and objectives of the PAS department, while Mission and core values are incorporated and practiced.
- Able to articulate compliance documentation and ensure completion of required patient consent forms
- Receives and disseminates clinical information as indicated.
- Maintains patient privacy in accordance with HIPAA guidelines Certification
- Maintains a professional relationship with all clinical and non-clinical team members
- Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
- This position requires analytical and critical thinking, excellent customer service and communication skills.
- 1-2 years Customer Service Experience Required
- 1-2 years Insurance Experience Required
- 1-2 years Healthcare Experience Required
- Certified Healthcare Access Associate (CHAA) Preferred