Residential Manager
Montage Hotels
- Maui, HI
- $63,200-79,000 per year
- Permanent
- Full-time
- Upholds all hotel operational standards that align with the brand business strategy and execution
- Works collaboratively to adhere to work processes and systems in place to support the execution of the residential onsite operation
- Serves as a liaison to Association shared services Directors (ie Housekeeping, engineering, security, human resources and accounting)
- Supports the facilities and all departments working within the building/campus, including physical plant with attention to protection of the investment and plans to increase its value through superior care
- Educates all hotel associates on property about Residences through regular communication and training and supports the Residences recognition program
- Provides input and planning on an ongoing basis to address business needs and maintains operational service standards
- Ensures all privacy and security matters are fulfilled for the homeowner including following protocol for contractors on property and inside the residence.
- Educates owners on services provided (ie basic and ala carte such as preventative maintenance)
- Supports the onboarding of new owners and move-in process
- Executes the quarterly Residences newsletter: At Home
- Manages all onsite outreach related to owner communications and special events
- Develops relationships and recognizes preferences for each owner based on needs and desires of that owner
- Implements the highest standards for all aspects of life safety, loss prevention, unit owner identity, and privacy protection
- Maintains complete knowledge of and complies with all hotel and residence policies and procedures
- Training and support of the Residential Liaison Team
- Services residential owner’s requests; pre-arrival, in-residence needs and assists with reservations at other hotels in the portfolio
- Processes invoices and reviews financial management reports
- Works closely with outside vendors, contractors and engineering during owner renovations or maintenance work and builds trust and relationships to ensure a smooth process
- Assists with executing preventative maintenance plans and ongoing status communications
- Assists with preparing residences for inspections and closings
- Works on house account billing, RMA billing and ala carte services
- Reviews with Director of Residences the financial reporting and provides input in identifying budget variances and addresses accordingly
- Implements invoice processing, coding and approvals for residential billing
- Helps drive the annual budget process as a key deliverable ready to present to board and to gain approval.
- Key stakeholder relationships include: residential owners, HOA board of directors, development/hotel ownership groups, local government agencies, residential sales/marketing team
- College Degree
- Property Management License/Certification preferred: CMCA or CAI M-100
- Previous managerial experience with luxury residential or luxury hotel industry preferred
- Familiarization with rental management programs as it relates to SEC regulations preferred
- Past experience managing a variety of outside vendors such as contractors and interior designers preferred