Administrative Assistant - Mental Healthcare

• Verifies patient insurance eligibility and benefit coverage;
• Review scheduled Intakes and Follow-Up appointments on Clinicians’ calendars, smart scheduling;
• Review completed packets for compliance for scheduled patients for completed documentation and consent prior to scheduled visits;
• Answer all inquiries and explains all the services offered;
• Log inquiries on Referral Tracker, including contact and insurance information;
• Contact patient or guarantor and advise of financial responsibilities including out-of-network insurance options;
• Manage and update patient general information and medical insurance changes in the patient platform;
• Coordinate and enter information for requests for patient records and other document requests;
• Manage pharmacy and insurance medication prior authorization and refills;
• Manage email and mail traffic, and distributes accordingly;
• Upload various documents;
• Manage multi-line phone system;
• Perform varied administrative and front desk duties for a medical office.
• Explain and promote our different mental health services and produce high-conversion
• Do customer service and sales.
• Other related work.

• Education: BA/BS in Social Work, or a related field.
• Experience: 6 months of related experience in the medical setting is preferred.
• Psychiatric/Mental Health experience is a plus.
• Spanish speaking preferred.
• Sales experience is required.

• Service orientation – pleasant, congenial, well-mannered, professional
• Excellent written and verbal communication
• Computer skills and proficiency in MS Office Word and Excel, Google Docs, and Gmail
• Good verbal and written communication skills
• Strong analytical thinking and the ability to handle multiple tasks concurrently
• Ability to make routine decisions and determine proper action based on experience within the limits of policy and procedures
• Knowledgeable about health care practices, and provide exceptional customer service
• Ability to work effectively with people of diverse cultures, ages, and economic backgrounds
• Excellent customer service
• Compassion and empathy
• Have customer service and sales experience

• Supplemental AFLAC insurance
• 401K with up to 3% matching to help secure your financial future.
• 40 hours of paid sick time
• A collaborative, team-oriented work culture that fosters professional growth.
• Fully equipped, comfortable office space in Torrance office
• Access to an electronic health record platform for seamless documentation.
• Annual team-building and corporate in-person events
• Monthly culture-building activities such as company lunches
• Competitive Compensation

New U Therapy Center & Family Services