Healthcare Process Improvement Coordinator
- Madison, WI
- Permanent
- Full-time
- Promote continuous improvement by advising and coaching others on the use of improvement science and research methods and tools in healthcare planning and design.
- Work collaboratively with clients, leadership, and project teams to augment planning and design processes with process improvement and research driven philosophies. This includes contributing and facilitating process improvement and research studies for a variety of healthcare planning and design projects (e.g., strategic and campus planning, feasibility studies, and architectural projects).
- Help plan and facilitate visioning, planning, and process improvement workshops with clients.
- Work with clients and project teams to analyze current operations and processes, identify opportunities for improvement, and help translate future operations and process improvements into space needs and design.
- Analyze and interpret data to quantify improvement opportunities and results. Produce and present meaningful metrics, illustrations, and insights in a manner that helps clients and project teams easily understand and apply the information.
- Aid in data collection and analysis for pre- and post-occupancy evaluations and other design research initiatives; includes onsite data collection in healthcare environments.
- Plan and facilitate meetings with a wide range of stakeholders including leaders, clinicians, front-line healthcare staff, facilities, and architectural staff on clinical and operational performance topics, using effective meeting management tools and techniques.
- Aid in proposal development for research, process improvement, and analytics services.
- Promote continuous improvement and learning by coaching healthcare practice staff and project teams in process improvement methods, tools, and applications. Assist with dissemination and adoption of new tools, approaches, and research findings throughout the healthcare practice.
- Aid in publishing, presenting, and submitting awards of related work.
- Three years of recent and relevant healthcare experience in strategy, operations, process improvement, data analysis, research, architecture and design, or equivalent required. Five years preferred.
- Able to be onsite for data collection for a week at a time to conduct interviews, focus groups, observations, etc.
- Experience with data analytics, with ability to identify appropriate tools and methods to analyze and visually communicate different types of business problems and associated data.
- Proficiency in searching and synthesizing information from external industry resources, databases, repositories, etc.
- Background in healthcare operations, lean and process improvement facilitation, and/or architecture and design preferred with the ability to apply insight from research, process improvement, and analytics to buildings and campuses. Experience conducting process improvement in healthcare environments preferred.
- Proficiency with Microsoft 365 products including Word, Excel, Visio, and Project required.
- Proficiency in Adobe Creative Suite Software, SurveyMonkey, Power BI, and Tableau and/or other data and analytics tools preferred.
- Proficiency in simulation modeling preferred.
- Bachelor’s degree in industrial engineering, human factors, healthcare or business administration, design, design research, data science, analytics, or other related degree required.
- Master of Science in related field preferred.
- Health, dental, and vision insurance
- Generous paid time off and paid holidays
- Financial health and wellness benefits - retirement savings plan; fiduciary advisor; identity theft plan; Section 125 flexible benefits, including mass transit and parking; income protection – life insurance, short-term disability, long-term disability; Employee Assistance Program (EAP)
- Continuing education and career development – internal programs; funds set aside for external programs, licensure and sustainability support, annual professional registration and organization reimbursement
- Hybrid work environment - must be able to work in the Madison office on designated days