Program Manager

• Assemble data for planning, prioritizing, and decision making related to business operations.
• Develop initiatives using milestones and activities using knowledge of organizational structure.
• Assemble and direct cross-functional teams to develop and implement new business standardization and optimization processes.
• Provide direct support and coaching to front-line managers and supervisors as they implement new processes.
• Ensure that project work efforts remain feasible from a business standpoint and realizes benefits.
• Group, manage, and prioritize projects based on understanding the organization strategy and key business departments.
• Communicate the overall vision and interdependency of initiatives related to the organizational strategy.
• Adjust project load on corporate and field stakeholders based on changing and conflicting priorities.
• Assist the facilities management project team responsible for new customer transitions in adjusting existing project plans and understanding key business strategies.

• Assess and manage the change impact by integrating change management strategies into project plans.
• Consult and coach project teams.
• Support organizational design and definition of roles and responsibilities.
• Evaluate and ensure user readiness.
• Identify stakeholders and provide timely information to support the change management objectives while ensuring milestones are met.

• Create, manage, and track all tasks associated with developing and implementing a new business process including those associated with cross-functional departments.
• Implement controls to monitor the new process after implementation.

• Develop documentation and tools as needed with new project initiatives.
• Identify areas of process improvement within the business unit and shared services.
• Serve as project manager or project participant on corporate-wide continuous improvements initiatives and cross-functional projects.

• Bachelor’s degree in a related field required; preferably business, engineering, or healthcare related required.
• MBA and PMP preferred. Ability to acquire PMP within 1 year of onboarding required.

• Minimum five years’ complex project management required.
• Minimum five years’ experience with quality improvement projects or executive level engagement required.
• Some travel may be required.
• Travel Required: 20%.
• Experience in Facilities Management, Healthcare, Change Management or Program Management preferred.

• Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyses information skilfully.
• Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
• Ability to Adapt – the individual will need to adapt quickly to changes in scope or direction and be flexible to adopting changes quickly.
• Excellent communication and interpersonal skills with ability to communicate and present to all levels of the organization, on the topics of technology, tools, and processes.
• Experience with MS Office Suite, Visio, and web technologies required.
• Ability to deal effectively with diverse roles, backgrounds and expectations.
• Project management skills including coordination, communication and adherence to budget and completion goals, prioritization and troubleshooting.
• Ability to influence others and move toward a common vision or goal.
• Flexible and adaptable; able to work in ambiguous situations.
• Shared Services and business unit operational knowledge on day to day activities and strategic initiatives.

Medxcel