Clinical Support Specialist
- Tulsa, OK
- Permanent
- Full-time
- Review and perform basic analysis on repair trending data to identify Customer specific areas of improvement.
- Provide analysis of repair trending and solution delivery to assigned facilities, to support cost savings/cost avoidance and compliance plans are in place for effective Customer operations.
- Lead Proactive Maintenance Inspections (PMI) for service portfolio assets: i.e. Flexible Endoscopes, Rigid Endoscopes, Surgical Devices, etc.
- Provide Direct Care & Handling in-services for Operating Room and Sterile Processing Department (SPD) staff as needed.
- Receive and send out instruments or devices requiring repair and maintenance per contract requirements.
- Track send/receive repair process to ensure efficient processes (status, readiness) and follow-up.
- Ensure instrument/device inspection for maintenance requirements are managed and recorded per compliance and contract requirements.
- Establish positive business relationships and communications with Customers (Surgical Coordinators, SPD, GI or Specialty Department Managers) as a representative of the STERIS brand.
- Review activities completed and recommendations with Customers both ad-hoc or as part of formal business reviews.
- Identify and collaborate with Customers to review, report and reset activities, such as appropriate care and handling processes, and drive proactive planning as applicable.
- Communicate regularly with the STERIS IMS Account Manager, Operations, and other internal support teams to ensure Customer needs are met daily and any issues are resolved promptly.
- Maintain compliance with established policies and procedures of the Department of Health, JCAHO, OSHA, CDC, AAMI, AORN standards, and Original Equipment Manufacturer (OEM) Instructions for Use (IFUs).
- Comply with STERIS IMS policies and procedures while also adhering to those of the facility.
- Required:
- High School diploma
- 4 years of relevant experience
- 1 year of experience in a hospital environment (operating room, sterile processing department, device repair/maintenance)
- Related certification or degree completion may be considered toward required years of experience based on business needs
- Ability to travel up to 15%
- Must be able to be compliant with hospital/customer credentialing requirements
- Preferred:
- Basic understanding of medical instrumentation and device repair and maintenance
- Other relevant experience may include Customer account management or process management
- Base Salary + Incentive Compensation Program
- Vehicle Reimbursement Plan (includes monthly stipend + mileage reimbursement)
- Cell Phone Stipend
- Robust Training Program
- Paid Time Off + 9 Corporate Holidays Per Year
- Excellent Healthcare, Dental, and Vision Benefits
- Healthcare and Dependent Flexible Spending Accounts
- Long/Short Term Disability Coverage
- 401(k) with a Company Match
- Parental Leave
- Tuition Reimbursement Program
- Additional Add-On Benefits/Discounts