Customer Service Agent - Anchorage Airport
Alamo
- Anchorage, AK
- $21.00 per hour
- Permanent
- Full-time
- Paid time off - starting with 14 days in your first year + 6 paid holidays
- Employee rental car discounts
- Retirement savings plan including 401k with matching profit sharing
- Health Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Training and development
- There are multiple full time - 40 hours week - schedules available.
- Must be available to work weekends
- Greets and answers customer questions and provides assistance based on each customer’s needs and requests, by brand. In some locations, which offer both brands, this job responsibility requires keen understanding of the differences between products and services offered by both.
- Identifies and attends to the customer by name, verifies rental agreement and reservation.
- Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes.
- Works on behalf of the customer and the company to resolve issues in a fair and equitable manner to ensure continued customer loyalty.
- Makes eye contact and greets all customers; thanks each customer at the conclusion of their transaction.
- Provides all customers with undivided attention while assisting them.
- Prepares all rental and return documents accurately and completely.
- Offers all customers assistance with directions, maps, local area information and appropriate service information.
- Reviews rental parameters with all customers to ensure a complete understanding of our rates and service charges.
- Ensures that the return date and time on the rental agreement is accurate.
- Reviews all charges at the time of vehicle return.
- Prepares the Rental Agreement Folder with all required information.