Desktop Support Specialist

• Provide technical assistance and support to our internal users, ensuring smooth operation of their desktop and laptop systems.
• The ideal consultant will have expertise in Active Directory administration, Windows operating systems, imaging technologies, documentation practices, and excellent communication skills.

• Provide first-level technical support to end-users via phone, email, chat, or in person.
• Install, configure, and troubleshoot desktop hardware and software components, including operating systems, applications, and peripherals.
• Manage user accounts, security groups, and access permissions in Active Directory.
• Perform system imaging and deployment using imaging tools (e.g., Microsoft Deployment Toolkit, Symantec Ghost).
• Document support activities, solutions, and procedures for knowledge sharing and future reference.
• Collaborate with IT teams to resolve escalated technical issues and implement solutions.
• Conduct user training sessions on desktop systems, applications, and security best practices.
• Monitor and maintain inventory of desktop equipment and software licenses.
• Ensure compliance with IT policies, procedures, and standards.
• Communicate effectively with end-users and stakeholders to provide updates on support tickets and project statuses.

• 2+ years of experience in desktop support or a similar IT role.
• Proficiency in supporting Windows desktop operating systems (Windows 7, 10) and Microsoft Office applications.
• Strong knowledge of Active Directory administration, including user management, group policy, and security permissions.
• Experience with system imaging and deployment tools, such as Microsoft Deployment Toolkit (MDT) or similar solutions.
• Excellent documentation skills, with the ability to create clear and concise technical documentation.
• Strong troubleshooting and problem-solving skills, with attention to detail.
• Excellent communication and interpersonal skills, with the ability to interact professionally with end-users and stakeholders.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to learn and adapt to new technologies and processes.

• High School Diploma or equivalent; technical certifications or degree in a related field.
• CompTIA A+ certification or equivalent.
• Experience with IT Service Management (ITSM) tools, such as ServiceNow or Remedy.
• Familiarity with remote desktop support tools and ticketing systems.
• Knowledge of network protocols and basic networking concepts.
• Experience with Mobile Device Management (MDM) solutions.
• Familiarity with scripting languages (e.g., PowerShell) for automation tasks.

• 401k Retirement Savings Plan administered by Merrill Lynch
• Commuter Check Pretax Commuter Benefits
• Eligibility to purchase Medical, Dental & Vision Insurance through Eclaro

Eclaro