CPSW - Certified Peer Support Worker

• Ability to learn and apply new skills; uses resources effectively.
• Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.
• Ability to effectively use Electronic Health Records.
• Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Manages difficult or emotional patient situations; responds promptly to customer needs; solicits patient feedback to improve service.
• Effective communication skills both verbal and written.
• Establishes and maintains effective relations with coworkers and a group setting.
• Displays passion and optimism; inspires respect and trust; mobilizes others to fulfill the vision.
• Encourages open communications; confronts difficult situations; maintains objectivity; keeps emotions under control; uses negotiation skills to resolve conflicts.
• Shows respect and sensitivity for cultural differences.
• Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
• Provides care to patients within scope of work.
• Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.
• Dresses appropriately for position; keeps self well groomed.
• Demonstrates persistence and overcomes obstacles.
• Meets challenges with resourcefulness; presents ideas and information in a manner that gets others' attention.
• Prioritizes and plans work activities; uses time efficiently; plans for additional resources; develops realistic action plans.
• Demonstrates accuracy and thoroughness; monitors own work to ensure quality and completes work in a timely manner.
• Observes safety and security procedures; determines appropriate action beyond guidelines; reports potentially unsafe conditions; uses equipment and materials properly.

La Clinica de Familia