DescriptionSummary:The Automation Support Engineer plays a crucial role in achieving our purpose of creating lasting value for those we serve by providing technical support to customers who are using the product lines we sell . This role will be responsible collaborating with our Sales and Automation team members to address customer technical challenges. On a day-to-day basis this position will provide automation troubleshooting, startup and commissioning services, technical training and technical support to customers on site or remotely from the office.Key Responsibilities & Essential Functions:
Perform billable contracted technical services for customers
High level understanding of Van Meter's solutions
Actively seek out and participate in both formal and informal training opportunities to continuously develop skills
Reviews customer technical specifications, recommends specific products or services
Maintain technical expertise in key product areas in order to perform job tasks
Effectively foster relationships with customers and team members
Participate in automation commercial events
Provide customer assistance via telephone, email, and on-site
Operate independently and identify additional opportunities to enhance the customer's experience
Educate our customers on core automation products by teaching in a classroom setting and one on one sessions
Learn Van Meter and Customer safety expectations and adhere to them
RequirementsCritical Success Factors:
Extensive knowledge of a broad range of automation products and technologies
Flexibility of schedule to meet customers onsite service needs
Passion for providing high quality and thorough technical services
Strong desire/interest to keep on the leading edge of technology
Strong troubleshooting and problem-solving skills
Familiar with ARC Flash Safety Expectations
Knowledge of Lock-out Tag-out processes
Customer Focused; must be a resource & partner to our internal and external customers
Ability to learn quickly and transfer knowledge to others
Excellent communication and interpersonal skills via phone, email and in person are required
Self motivated to effectively analyze workload and juggle multiple priorities with strict deadlines
Ability to lead by example with a positive work ethic and attitude
Drive for Continuous Improvement
Detail orientated
Ability to stay level headed in stressful situations
Job Requirements/Specifications:
2 year technical degree or 4 year degree in related field of study or equivalent experience required
Minimum of 5 years demonstrated experience or exposure to industrial maintenance and/or engineering functions including:
Installing and commissioning variable frequency drives
Electrical troubleshooting
Solid ethernet networking skills required
Knowledge of Allen-Bradley control products including variable frequency drives, PLC's, HMI, and Safety products strongly preferred
Motion control / Robot experience is a plus
Regional travel is required for training and customer support based upon needs up to 40% of the time
The above statements are intended to describe the general nature and level of work being performed by an incumbent. They are not intended to be an exhaustive list of activities, duties or responsibilities. Incumbent may be asked to perform other duties as required.Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.Van Meter offers a comprehensive benefits package, including medical, dental, and vision insurance, pet insurance, company paid life and disability insurance, paid time off including holidays, 401(k) with company match and an Employee Stock Ownership Plan.
