Assistant Manager (Bilingual/Spanish)
UScellular
- Yakima, WA
- Permanent
- Full-time
- Assist management on change efforts related to product and service knowledge and sales behaviors for associates.
- Identify issues, builds action plans, and seeks opportunities to grow the business and increase customer satisfaction.
- Promote and foster a customer focused environment that ensures outstanding service.
- Provide customer relations by engaging with customers, ensuring customer needs are being met transitioning customer interactions to sales associates, and providing general support of the sales team.
- Ensure a positive shopping experience for all customers, addressing and resolving concerns, and soliciting customer feedback, and satisfying customer requests.
- Provide coaching on sales, product, and customer training in ensuring the highest level of customer service and sales.
- Provide outstanding customer service experiences by embracing company values, offering product and service offerings, and offering knowledge to provide the highest level of care to customers.
- Floor management to ensure store associates are delivering an exceptional customer service experience, building relationships and delivering on customer service and sales goals.
- Completes all operational functions according to company guidelines, including but not limited to the following:
- Works under the direction of the Store Manager to:
- Complete store scheduling for front line sales team.
- Ensure training goals and objectives are met for newly-hired associates.
- Provide subject matter expertise on all store functions, including products, pricing plans, promotions, and service features, as well as those of competitors.
- Provide feedback in operational needs to enable continuous improvement and supports associate training in operational-focus areas.
- Support the implementation and maintenance of store processes to efficiently and effectively operate the store in identifying continuous improvement opportunities.
- Partner with store leadership to ensure that all merchandising and operational directives are completed timely and accurately.
- Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
- Support visual merchandising directives within the store and maintain visual standards and brand expectations.
- Collaborate with other UScellular business functions in various retail store initiatives and projects.
- Assist with completing operational responsibilities including store scheduling, training goals, cash administration, achieving shrink goals, monitoring inventories, and store maintenance and upkeep.
- Complies with company policies, procedures, and participates in required training.
- Update management team concerning all aspects of sales, store traffic, customer experiences/feedback, and associate training/performance.
- Develop and maintain strong relationships with fellow store associates to build a culture of success.
- Performs other duties as assigned.
- High School Diploma or equivalent (GED).
- Two or more years progressive work experience in sales and/or retail operations.
- Strong time management skills that include the ability to organize and prioritize tasks, as well as meet deadlines of multiple projects with various completion dates.
- Experience in leading sales and operations in a retail store
- Flexibility to perform different tasks based on day-to-day business needs.
- Ability to build effective partnerships within all areas of the organization by exhibiting excellent interpersonal leadership, influencing, and presentation skills.
- Ability to read, write and speak the English language to communicate with associates and customers in person, on the phone, and by written communication in a clear, straight-forward and professional manner.
- Detail-oriented and a good problem solver.
- Intermediate level of Microsoft Office (Word, Excel, PowerPoint) and Windows-based systems/applications.
- Flexible in working a varied schedule including regular nights, weekends, and holidays.
- Ability to travel to other locations when needed or directed.
- Experience with Point of Sale (POS) systems.
- Experience in wireless or telecommunications industry.
- Experience with computerized pricing and inventory control systems.
- Familiar with various mobile software applications and operating systems (Android, Apple).
- Experience with store operations to identify issues, trends, or exceptions to drive improvement of results and recommend solutions.
- Demonstrated success to lead and empower others to succeed in a goal- and incentive-based work environment.
- Experience in providing training and guidance to peers.