Pay Range: Pay Range:$27.81 - $38.62SEARHC is a non-profit health consortium which serves the health interests of the residents of Southeast Alaska. We see our employees as our strongest assets. It is our priority to further their development and our organization by aiding in their professional advancement.Working at SEARHC is more than a job, it’s a fulfilling career. We offer generous benefits, including retirement, paid time off, paid parental leave, health, dental, and vision benefits, life insurance and long and short-term disability, and more.The Patient Support Center Supervisor is expected to perform a higher level or more complex job-specific responsibilities than a Patient Support Coordinator Lead. The Supervisor’s primary purpose is to supervise and lead the team to ensure that patients are correctly scheduled for appointments in multiple locations within SEARHC. A Patient Support Supervisor oversees and monitors a group of Patient Support Coordinators and provides training and feedback for the team, ensures that the team goals are met, and makes performance assessments for each member. The duties include discussing targets with the manager and relaying those to the team. Accuracy and attention to detail are critical for this position.Key Essential Functions and Accountabilities of the JobSupervises, recruits, trains, and creates team building activities for the patient support teamEvaluates individual staff performance and escalates to management if required.Assists with data collection as required by leadershipRaises concerns in an appropriate manner and according to policy.Assists coordinators with challenging customer service issues.Knows, understands, incorporates, and demonstrates SEARHC’s Mission, Core Values, and Vision in behaviors, practices, policies, and decisions.Contribute to Account Receivable goals by ensuring insurance eligibility for accurate and timely billing.Maintains collaborative, team relationships with staff, leadership and colleagues to contribute to the working group’s achievement of goals effectively, and to help foster a positive work environment.Identify any performance issues among the team, coach or train and bring recommendations to the operations manager.Other duties as assigned by the operations manager.Supervisory ResponsibilitiesYesEducation, Certifications, and Licenses RequiredHigh School Diploma or GEDExperience Required2 years of medical office experience required.2 years of lead or supervisor experience requiredCall center experience preferredKnowledge ofUnderstanding of tribal health programs and referral processInsurance companies, Medicare, Medicaid, and other payersProficient in computer applications including Microsoft Office and SharePointKnowledge and demonstrated use of customer service principlesKnowledge of hiring as well as annual evaluation processSkills inSkill operating a computer, utilizing a variety of software applicationsCreating and using a databaseLeadership and trainingCommunication, interpersonal and analytical skillsAbility toMulti-task and work independently and adjust to last minute changes in a fast-paced environmentProvide quality customer serviceRespond quickly in urgent situations with attention to detailProblem solve and use conflict resolution skillsMentor and train fellow team membersBuild trust and respect with patients and clinic partnersTravel RequiredSome travel is requiredTravel is by jet, small aircraft, and ferryRequired Certifications:If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
