Field Auto Adjuster - New Britain, CT
Allstate
- New Britain, CT
- $59,250-89,600 per year
- Permanent
- Full-time
- You will live into Allstate's Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each claim. You lead with empathy, always
- You will confidently and independently investigate claims by performing detailed reviews of damage and interpreting policies to determine coverage
- You will use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You'll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress
- You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations
- You will utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills
- You will protect the company financially by executing policies along policy agreements, and you keep a clear record of your work in a claims system that you will be trained on. You'll accomplish this by ensuring timely and accurate documentation is completed as you work on each claim
- You have 18 months+ experience in auto Collision estimating using CCC or Mitchell.
- You have a High School Diploma or a GED
- Proficient written and verbal communication skills to effectively interact with customers.
- Strong attention to detail and ability to write precise and comprehensive estimates.
- Comfortable with utilizing technology and various platforms for claims processing.
- Excellent time management and organizational skills to manage multiple assignments effectively.
- Competitive pay with needed support for continuous development and career advancement.
- Flexibility in scheduling and a time off policy that helps support your work/life balance.
- Initial and ongoing training to get you proficient in your new role
- Comprehensive benefits like a 401K/pension, education reimbursement, and programs to help you balance work with the rest of your life. Visit www.allstategoodlife.com to learn more.
- As a condition of employment, your office/area may require you to obtain an adjuster and/or an appraiser license. If applicable, you will
- Applies broad knowledge of insurance policy, coverage, and regulation
- Applies broad knowledge of claim processes, policies, procedures, claim systems, coverage, liability, damage estimating, and/or settlement, and adherence to applicable legal compliance standards
- Applies broad knowledge of analytical procedures to reconcile, manipulate, & recognize patterns of data
- Applies broad knowledge of problem-solving and preparation of reports for analysis
- Applies broad negotiation and/or arbitration skills
- Applies broad conflict management and problem resolution skills in managing internal and external customer relationships
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