Collections Supervisor
- Oklahoma City, OK
- $55,000 per year
- Permanent
- Full-time
- Supervise and provide guidance to direct reports such as monitoring performance, setting goals, and conducting regular performance evaluations.
- Develop and implement effective strategies to ensure timely and accurate payment of outstanding invoices.
- Maintain accurate and up-to-date records of all collection activities, including payment arrangements, disputes, and adjustments.
- Communicate with customers and business partners to address payment discrepancies, resolve issues, and negotiate terms.
- Oversee the workflow as it relates to system interfaces, month end close, billings, adjustments, discrepancies and disputes.
- Analyze AR aging reports and proactively identify delinquent receivables, taking appropriate actions to ensure timely resolution.
- Collaborate with other departments, such as Sales, Customer Service, Accounting, and Technology to streamline internal processes and improve overall AR management.
- Stay updated on industry's best practices, regulations, and legal requirements related to collections, and ensure compliance within the team.
- Prepare and present regular reports to management, providing insights into collection performance, trends, and areas for improvement.
- Lead and perform QA testing and collaborate with internal departments on various company initiatives.
- Foster a positive and productive work environment, promoting teamwork, professionalism, and a customer-centric approach.
- Implement and utilize collection software and tools to streamline processes and improve efficiency.
- Support cross-functional initiatives with finance, operations, and customer service team.
- Effectively handle pressure in a fast-paced environment and prioritize tasks to meet deadlines and business objectives.
- Bachelor's degree in Business, Finance, Accounting, or a related field preferred
- Minimum of 2 years experience in collections, accounts receivables, of related field.
- Prior leadership experience preferred.
- Experience with collections procedures, credit policies, and financial regulations.
- Ability to interpret data, generate reports, and identify trends.
- Ability to collaborate with internal and external stakeholders across multiple functions and locations
- Detail-oriented approach and commitment to maintaining accurate records.
- Proficiency in Microsoft Office tools; emphasis with Excel and Access
- Up to 40% off the base rate of any standard Hertz Rental
- Paid Time Off
- Medical, Dental & Vision plan options
- Retirement programs, including 401(k) employer matching
- Paid Parental Leave & Adoption Assistance
- Employee Assistance Program for employees & family
- Educational Reimbursement & Discounts
- Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
- Perks & Discounts -Theme Park Tickets, Gym Discounts & more