Help Desk Technician

FAAC Technologies

  • Warrendale, PA
  • Permanent
  • Full-time
  • 21 days ago
We are currently seeking a Help Desk Technician to join our HUB Parking Technology team with residence in the Warrendale area. This position will perform remote service and maintenance for our state of the art Parking and Revenue Control systems as well as Access Control equipment. The position will require on-call duties on a rotational basis.This position will rotate to perform the following duties as assigned and scheduled:
  • Remote service and maintenance for our parking and access control hardware and software.
  • Possess exceptional customer relations skills over the phone and in-person
  • Work with our clients and field technicians over the phone and in-person
  • Provide support for multiple products
  • Provide server setup and configurations for new installations, and other duties as assigned.
  • Work with various Microsoft operating systems, Microsoft SQL Server, and have knowledge of networks and active directory
  • Ability to multitask across various clients and product lines.
Requirements / QualificationsCandidates must possess:
  • Excellent written and verbal skills
  • Excellent Customer Service skills
  • Ability to work on proprietary software
  • Knowledge of supporting web based (IIS) applications
  • Hardware communications and programming
  • Computer Technology Background
  • Knowledge of Electronics a plus
  • Knowledge of Mechanical hardware a plus
  • SQL Server
  • SQL Server database maintenance
  • Microsoft Operating systems
  • Microsoft Networking and Active Directory
  • Light user training skills
  • Ability to handle local travel and possess a valid driver's license
  • Electronics and Mechanical experience are a plus
  • Ability to support proprietary software and third party applications
  • Comprehension of relay logic, firmware inputs and outputs
Consideration will be given to:
  • MS A+ Certifications
  • MSDE certifications

FAAC Technologies