Sr. Technical Architect
Cognizant
- Austin, TX
- Permanent
- Full-time
- Medical/Dental/Vision/Life Insurance
- Paid holidays plus Paid Time Off
- 401(k) plan and contributions
- Long-term/Short-term Disability
- Paid Parental Leave
- Employee Stock Purchase Plan
- Genesys PureCloud Enablement and Configuration
- Hands on PureCloud Technology suite applications.
- Development o Web Services Integration (3rd party) o Custom Reports (Rest API)
- Configuration setup
- IVR
- Interaction Routing
- WFM
- Dialer
- Scripter
- Genesys PureCloud Certifications
- Interaction with 3rd Party (Web Chat, Data DIP, Salesforce, Twillio etc)
- BS or MS in Computer Science or equivalent work experience
- Should be self-motivated, self-starter with clear communication skills who thrives working in a team environment