Director of Operations Specialty Care
- Moses Lake, WA
- Permanent
- Full-time
- Relationship Orientated; developing and fostering relationships through respect, open communication, trust and partnership.
- Developing the campus to serve the region
- Valuing patients, families, employees, community, physicians, & partners
- Volunteerism (Ambassador for Samaritan) and participates in community events
- Active participation, representing the interests of Samaritan, in professional associations
- Strengthening relationships - by purposeful and systematic rounding with timely follow up and follow through, employee rounding, inter-departmental rounding, and doing stop light reports.
- Elevating Gratefulness - by doing thank you notes to employees, utilizing the peer-to-peer Recognition Program(s) and the DAISY Award.
- Promoting Wellbeing
- Strategic: Champions of the vision and strategies of Samaritan
- Active involvement in the planning process
- Inspiring alignment and development of operational practices to achieve business goals
- Setting & Achieving Goals – through Strategic Plan update/affirmation, participating in organizational goal setting, setting department goals, conducting monthly accountability meetings, and honoring vital time.
- Building partnerships to maximize Samaritan achievement
- Business Planning
- Consistency and accountability
- Operations: Effectively oversees and directs day-to-day operations.
- Efficiency
- Staffing and work assignments
- Patient Care
- Work Flow
- Resources/equipment/materials
- Keeping professional knowledge and skills current to make operations work effectively
- Project and Process Management
- Improving Communication – through communication boards, huddles and department meetings
- Human Resources: Inspires employees and creates a work environment of open communication, respect, teamwork and accountability.
- Develops and fosters an employer of choice culture
- Attracts, develops and retains talent
- Evaluates competency and education
- Employee Relations
- Recognition
- Coaching
- Discipline and counseling
- Expectations and accountability
- Involvement and communication
- Relationship, connection and employee engagement
- Employee safety and security
- Legal, regulatory and policy compliance
- Giving & Receiving Feedback (aka Direct Dialogue) – through informal feedback (Compliments & Callouts), formal feedback –(annual employee evaluations), and by Empowering/training/supporting employees to provide peer-to-peer feedback (compliments & callouts)
- Effective Hiring & Onboarding – through peer panel interviewing, behavior-based interviewing, ensuring all new hires attend organizational orientation, and though new employee rounding (day 30/60/90).
- Responsible for reporting audit goals, resource management and fiscal stewardship, maximization of productivity and cost containment, revenue generating opportunities, and monthly operational review.
- Regulatory compliance (DNV, DOH, Stark, etc)
- Data analysis and development of appropriate initiatives
- Promotes best practice
- Active involvement in committees, teams, etc
- Outcome improvement through data analysis
- Leading Change - by adherence to standardized improvement method(s) (e.g., PDSA, Lean/A3, etc.) and/or Project Management System, surveying & improving the employee and patient experience, departments “grabbing the baton” for organization-wide improvement efforts and projects, and by leveraging stakeholder engagement/employee-driven team structures.
- Achieving Standards - through utilizing the Samaritan standards of behavior and positive communication standards.
- Education:
- Bachelor's degree in relevant field, such as business, health care, marketing or communications.
- Master’s Degree in health care administration, business administration, public administration, or other pertinent field (preferred but not required).
- Experience:
- Minimum 5 years’ experience in ambulatory medical services management and/or physician practice management. Multiple specialty medical practice experience preferred.
- Minimum 5 years’ experience in management and supervisory leadership.
- Skills:
- Knowledge of physician practice financial administration and payor reimbursement.
- Skill in project planning and management ad ability to oversee and coordinate various projects and activities concurrently.
- Ability to formulate and carry out operational plans for physician practices.
- Knowledge of legal issues relating to physician-owned practices and employed physicians.
- Excellent interpersonal skills including the ability to interact effectively and professionally with individuals at all levels; both internal and external. Sound conflict management skills.
- Demonstrates competency on equipment listed on department specific checklist.
- Ability to demonstrate superior presentation skills.
- Ability to demonstrate critical thinking, analytical and process improvement skills.
- Ability to handle highly confidential data required.
- Exercises sound judgment in responding to inquiries; understands when to route inquiries to next level.
- Intermediate computer skills including Microsoft Office; especially Word, Excel, and PowerPoint.
- Direct Reports: Clinic Supervisor(s)
- Indirect Reports: All clinic staff in area of oversight
- Mild physical effort, lift/carry up to 25+ lbs.
- Good reading eyesight; full visual acuity, depth perception, and color perception.
- Ability to communicate using verbal and/or written skills for accurate exchange of information with physicians, nurses, health care professionals, patients and/or family, and the public.