Manager in Training
- Grand Rapids, MI
- Permanent
- Full-time
- Customer Obsession
- Drives and achieves a customer focused store environment.
- Creates and demonstrates fashion focused store environments by delivering product knowledge and fashion expertise to our customers through associate dress and product knowledge.
- Consistently demonstrates awareness for the customer in actions, priorities and decisions.
- Leads by example through utilizing customer service training resources.
- Driving Sales
- Manages sales goals by analyzing store performance using historical reports and adjusting plans and priorities as necessary for achievement of goals.
- Responsible for the performance of store team.
- Manages payroll hours to support the needs of the business and sustain profitability.
- Assesses visual needs and directs implementation of promotional changes in order to maximize sales immediately and for the short and long-term.
- Prepares schedules by assessing business needs, traffic patterns and store activity in order to maximize sales.
- Directs team to effectively use sales driving programs such as associate ordering system and outreach within the community.
- Talent Management
- Makes quality hiring decisions and nurtures talent through strong networks in store community. Develops successors and talent pools for all store positions.
- Provides current, direct, complete, and actionable positive and corrective feedback to others ensuring effective accountability.
- Grows and develops talent using company programs such as orientation, customer service training, MBA program, etc.
- Accurately appraises the strengths and weaknesses of others and coaches associates appropriately.
- Creates and cultivates an environment that allows others to reach their full potential while also fostering a fun and rewarding working climate.
- Operational Execution
- Maintains an operationally sound store as measured through opportunity audits.
- Minimizes inventory loss by directing team to effectively use store security equipment, provide excellent customer service, maintain a clean and organized store and thoroughly review daily sales documentation.
- Ensures Execution of company direction (POS, Visual, HR, Operations, etc.) and uses resources appropriately.
- Enforces and follows all maurices Policies and Procedures. Responds appropriately to policy and procedural violations and uses HR Resources to follow company guidelines.
- High School Degree or GED required; a business or retail merchandising degree preferred.
- Supervisory experience required in a customer focused environment; experience in the fashion industry preferred.
- Proven track record of achieving and setting goals and executing company direction.
- Experience in hiring, promoting, and motivating talent.
- Proven ability to lead by example, make sound decisions, and demonstrate professionalism.
- Excellent interpersonal and relationship building skills.
- Diligence and the ability to persevere in the face of resistance or setbacks.
- Must commit to a specific store location or a group of new and existing stores.
- Work varied hours/days as business dictates
- Able to reach, push, pull, stand, squat and bend for up to 8 hours or longer as necessary.
- Able to operate and use all equipment necessary to run the store
- Able to operate computerized register system
- Able to move or handle merchandise throughout the store weighing up to 50 pounds