Guest Service Agent

Berry Companies

  • Bartlett, NH
  • $16.00-18.50 per hour
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
Join the Berry Companies - Be a Part of Our Tradition and FutureOur Mission: To provide exceptional vacation experiences, and picturesque and unique properties in the Mt. Washington Valley. As a family-owned business, we enrich the lives of our team members and customers while building a strong community.Our Vision: Making our team members the number one priority and empowering them to create a world-class experience at our properties, we are renowned as the top place to work and stay in the MWV. We achieve our goals through a community-oriented culture.We are looking for an engaging, friendly and reliable Guest Service Agent to join our team to provide our vacation owners and guests outstanding service.As a Guest Service Agent, the primary function is to welcome guest with a smile and provide prompt, courteous, and professional service throughout their stay.Essential Functions:
  • Must be able to handle multiple tasks and difficult situations while always maintaining a pleasant attitude
  • Check-in/check-out services
  • Always maintain a professional and welcoming tone of voice
  • Support guest needs and work through guest issues professionally and promptly to meet Gold Crown Resort standards of service excellence.
  • Be familiar with local events, activities and attractions depending on the season
  • Keep front desk and all areas of front desk reasonably clean, organized and well stocked
  • Keep the property safe and secure for guests and employees
  • Follow all company policies and procedures
  • Comply with privacy standards
  • Respond to emergencies promptly
  • Make reservations as necessary when Central Reservations is not available
What We Are Looking For From you:
  • A passion and commitment to hospitality, teamwork, and fun.
  • A commitment to fostering a supportive and engaging experience for your team members and guests.
  • A willingness to learn and an openness to feedback, coaching, and mentorship.
Requirements:
  • Must be able to work flexible hours
  • Must be able to work days, nights, and weekends
What's In It For You:
  • Paid Training
  • Competitive Compensation
  • Year-Round Employment
  • A company that Supports Work/Life balance
  • Employee Discounts
  • Lodging & Travel Discounts
  • Mentorship Programs
  • Support for Community Involvement
  • Company & Department Celebrations
  • Career Development and Opportunities for Advancement
  • 401(k) Matching
  • Direct Deposit
When you work for the Berry Companies at the Eastern Slope Inn and Attitash Mountain Village, you become part of a long and successful tradition of hospitality in Mount Washington Valley. https://berry-cos.com/For more information, please contact Brenda Byron, Berry Companies Human Resources Administrator, at 603-356-6321 x6433 or email her at .Job Posted by ApplicantPro

Berry Companies