Collections Customer Service Representative

Lithia Motors

  • Tigard, OR
  • $21.00 per hour
  • Permanent
  • Full-time
  • 9 days ago
Dealership: L0238 Driveway Finance CorporationDriveway Finance CorporationDriveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America. DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we’re driving the future of auto finance!Full-Time Collections Customer Service Representatives needed!
  • Industry leading benefits and career development opportunities
  • ​Schedule: Monday - Friday, 10:00 AM - 7:00 PM
  • Pay: $21.00/hr.
  • Location: Tigard, OR. (Hybrid)
  • Start Date: 10/6/2025
The DFC Collections Customer Service Representative is responsible for providing quality customer experience while working to collect and negotiate terms of repayment on delinquent accounts 1-60 days past due.Responsibilities
  • Make outbound collection attempts by phone, mail, and e-mail to resolve delinquent accounts in an ethically responsible manner by mitigating losses and maximizing receivable income
  • Process, follow up, and resolve inbound collection and customer service telephone inquiries
  • Review accounts for action such as extensions, deferments, and due date changes within authorized limits to promote customer performance of contractual obligations
  • Demonstrate professionalism, discretion, and good judgment in all interactions with co-workers and customers to ensure timely resolution of customer discrepancies and disputes
  • Follow up on required customer insurance coverage and institute corrective action when deficient coverage is discovered
  • Meet or exceed established call volume and account action requirements
  • Other duties as assigned
Skills and Qualifications
  • Basic knowledge of installment loans, consumer collections, and collections regulations & laws
  • Previous collections experience preferred
  • Ability to multitask by speaking with customers and typing information, avoid distractions, and be focused for scheduled shift
  • Strong attention to detail
  • Sense of urgency
  • Excellent communication
  • PC skills including knowledge and use of MS Office (Excel, Word, Windows, etc.)
Competencies
  • Does the right thing, takes action and adapts to change
  • Self-motivates, believes in accountability, focuses on results, makes plans and follows through
  • Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
  • Thrives on a team, stays positive, lives our values
We Offer Best-in-Class Industry Benefits:Competitive payMedical, Dental, and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsQualifications:High School graduate or equivalent required18 years or olderWe are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*
  • Up to 1/3 of time: standing, walking, lifting up to 25 pounds
  • Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
*Reasonable accommodations may be made to enable individuals to perform the essential functions.NOTE: This is not necessarily an exhaustive list of responsibilities, skills, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the company reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed.

Lithia Motors