Temp to Perm - Non-Clinical - Customer Service Representative (Days) Indianapolis IN

Bestica

  • Indianapolis, IN
  • $18.00 per hour
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Position Summary:This position will be responsible for daily member telephone calls which will include directing members to the proper services needed, educating members, problem solving, and creating linkages to the Medical Management Department for authorization of services. Also may be responsible for assisting providers with eligibility, benefit, and resolution of claims issues.Essential Functions and Responsibilities:1. Meets the Department standard of calls answered, and call documentation entered.2. Assists Members and Providers with questions and concerns.Finding Provider(s)/Services for membersArrange Transportation for membersAnswer billing/claims status questions; resolve claim issues for membersAssist with pharmacy issuesHelp Members access community support servicesVerify member eligibilityQuote benefitsAssist with ReferralsAssist with member health assessmentsAssist members with closing gaps in care3. Ongoing member education.4. Responsible for all benefits information given to Members and Providers.5. Participates in Departmental Projects, as appropriate.6. Coordinates quality improvement initiatives with Medical Management, Provider Relations, and Quality Depts., i.e., Preventative Health Screenings.7. Other duties as assigned or when necessary to maintain efficient operations of the department and the Company as a whole.
*** This is a 52% markup need. Contractors need to make a facility mandated $18.00 per hour ***
Requirement description :
  • 1 Year One in a customer service related role with direct contact with customers via telephone, email, chat and/or face-to-face - Required
  • Must be Burmese and English Speaking - Required
  • High School Diploma - Required - proof not needed in submission
  • Please confirm your traveler is aware they are being submitted for this role - Required
  • Candidates must reside in Indianapolis, IN - Required
MDWise Submission requirements:
  • Work History
  • Please do not include copies of the drivers license or any form of identification
ADDITIONAL LICENSE REQUIREMENTS :
Weekend Requirements : None
On Call Requirements : None

Bestica