Assistant Service Manager
Erik's Bike Shop Inc
- Oak Brook, IL
- Permanent
- Full-time
- Demonstrate and motivate service staff to exceed customer expectations and drive performance to the highest level.
- Motivate staff to keep repair times to a minimum while maintaining high quality standards.
- Complete repairs and maintenance of bicycles and install accessories in a timely manner.
- Ensure understanding of customers needs and clearly explain any concerns.
- Apply customer service skills to exceed customer's expectations.
- Process parts sales and check in/out bikes following proper procedures.
- Provide feedback to the Service Manager on ideas improve the department.
- Promote Erik's mission, values, and standards.
- Monitor the daily repair schedule.
- Ensure service policies and procedures are adhered to and operations are efficient and safe.
- Partner with the Service Manager to ensure the service department is operating at the highest level.
- Create and maintain relationships with Erik's staff.
- Responsible for following all store policies and procedures.
- Maintain a clean work area and assist in keeping the store presentable.
- Encourage service staff to engage and create a positive atmosphere for Erik's customers and employees.
- Continually coach staff to improve customer service, maintenance techniques and sales skills.
- Works closely with Service Manager to develop solutions for individual staff needs.
- A successful track record as a mechanic at Erik's.
- Exceptional interpersonal and relationship building skills, coupled with strong written and verbal communication skills.
- Strong customer service focus.
- Ability to manage, inspire and lead a team.
- Solid understanding of bicycle repair and maintenance.
- Knowledge of computers and technology.
- Excellent organizational and time management skills.
- Dedication to get the job done.
- Ability to be mobile and stand for extended periods of time.
- Ability to lift up to 50 lbs while utilizing appropriate equipment and safety techniques.