Equipment Service Technician
Steris
- Albany, OR
- Permanent
- Full-time
- Overtime opportunity
- Annual merit bonus, incentive, and commission plans
- Company vehicle, fuel, vehicle maintenance, uniforms and all necessary tools provided
- Company provided credit card, iPhone & laptop
- Business training/travel and all related expenses paid
- Medical, vision, prescription, dental and life insurance
- 401(k) with a company match
- Paid time off that accrues from day one and paid holidays
- Service training and coaching program
- Tuition assistance after one year of service
- Opportunities for advancement
Technical Professional, Compliance-Regulatory and Continuous Improvement - 60%
Customer Growth - 10%
- Drives Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer's issues/problems expediently.
- Utilize Customer protocols when entering and exiting facilities and abide by all STERIS and Customer Health & Safety protocols and procedures. Fulfill vendor credentialing in accounts as needed.
- Manages STERIS assets utilizing electronic inventory management platform to maintain inventory, tools, personal protective equipment, vehicle, etc. to prescribed levels.
- Perform fundamental troubleshooting, repairs, and maintenance of STERIS and competitive equipment, systems and components.
- Manages time effectively by prioritizing Customer and business needs and schedules autonomously to complete PM performance, service calls, warranty calls, equipment installations, field upgrade programs and other duties.
- Perform daily administrative duties using multiple application platforms and technology equipment (laptop, smartphone, related software). This includes, but is not limited to scheduling, effective communication, managing parts trunk stock, daily completion of service reports and activities while on site; Learning new technologies and software applications as they become available to improve productivity.
- With management support, build relationships with Sales to drive Customer experience and revenue opportunities. Learn to identify sales opportunities in assigned territory, and builds competency to be a trusted advisor, communicate leads to management and sales staff.
- All other duties as assigned.
- High School Diploma or GED with a minimum of 4 years of work experience, including 2 years mechanical/technical directly related experience (e.g. mechanical, electrical, plumbing, HVAC, automotive).
- Customer and team engagement experience.
- Basic computer skills (MS windows/email, navigation, mobile app, data input into multi systems).
- Effective written and verbal communication skills.
- Valid driver's license and the ability meet all required background and physical assessment elements to obtain & maintain existing and new vendor credentialing requirements.
- Ability to work flexible hours, sometimes outside “normal business hours” and including overnight travel (amount may vary based on district geography).
- Ability to establish effective home office (High Speed internet, conducive working space, secure company owned equipment and info).
- Must be able to be compliant with hospital/customer credentialing requirements.