Security Officer

• Assist hotel team with responsibility to ensure the protection of guests, patrons and associates; their property, hotel property, building and grounds. Enforce hotel rules, regulations and policies as well as the departments’ rules, policies and standards.
• Promote safety awareness and enforcement throughout the hotel to reduce accidents and loss by completing safety inspections and providing training as required.
• Respond to all emergency calls including Emergency Response team calls. Will assist in the Fire Command center when needed. Display complete knowledge of the fire/life system and all support systems, their functions and emergency response procedures.
• Patrol building noting and correcting safety, security, and fire hazards. Able walk/run up stairs carrying a fire extinguisher.
• Implement all policies and procedures regarding security and safety.
• Share duties in Operations Center with emergency and department phone monitoring, closed circuit television monitoring, alarm monitoring, vendor/solicitor/visitor access, and key control.
• Respond properly in any hotel emergency safety situation.
• Assist with Workers’ Compensation, complete reports, and maintain health and safety.
• Write comprehensive incident reports and conduct thorough investigations. Maintain report records, assist and follow-up on investigations, and approve reports and logs. Initiates and assists general liability reports. Promotes loss prevention through training and awareness throughout the building to reduce claims.
• Project an image of friendliness, professionalism and willingness to provide personalized services to all building occupants, workers, and neighbors, whether over the phone or in person.
• Act as a liaison with all law enforcement agencies, city and federal agencies and hotel associations.
• Respond to and mediate all non-emergency security calls, minor injuries, disputes, stressful, and complicated issues etc.
• Contain and transport items potentially contaminated in accordance with Blood Borne Pathogen program and training.
• Provide basic security services, key control, guest and function room lock problems/reprogramming, guestroom safe malfunctions, and lock out.
• Participate and take an active role in the development and implementation of the hotel’s fire plan. In addition to testing the hotel’s Fire and Emergency Response preparedness.
• Works harmoniously and professionally with co-workers and supervisors.
• Collect, log and distribute lost and found left by guests or visitors on the property. Perform bag checks of employees leaving property.

• At least 1 year of security experience, preferably within Hotels
• High School diploma - Bachelor’s Degree Preferred.
• Apply an ethical approach to the outcome of situations.
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Work in a safe, prudent and organized manner.
• Must be flexible with schedule - Able to work weekdays, weekends, holidays, evening/overnight shifts.
• Reading, writing and oral proficiency in the English language
• Ability to multi-task in a high volume and demanding environment.
• Strong problem solving skills, ability to handle difficult situations and guests.

• Initiative

• Safety and Security Officers must have the zeal to complete all their duties professionally and productively.
• Ethics

• Safety and Security Officers must strive to behave ethically and should consistently do the right thing. Safety and Security Officers should always conduct their duties honestly and with integrity.
• Communication Skills

• Safety and Security Officers must have the ability to effectively communicate in writing as well as face to face conversations.
• Common Sense

• Safety and Security Officers must have the ability to make reasonable and sound decisions based upon the situation.
• Civility

• Safety and Security Officers must demonstrate mutual respect and courtesy through their language, demeanor and actions.
• Service Mentality

• Safety and Security Officers must have a strong desire to help people.
• Humility

• Safety and Security Officers must demonstrate confidence in their skills and abilities without arrogance and bravado.

• Controlled Temper

• Safety and Security Officers must have self-control, self-discipline, competence, confidence and emotional maturity to remain calm and collected during volatile situations.
• Thirst for New Knowledge

• Safety and Security Officers must have the desire and ability to evolve to changes in laws, Standard Operating Procedures, best practices and tactics.

• Be part of a cohesive team with a singular focus on creating the best possible guest experience
• Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
• Be encouraged to demonstrate your professional passion
• Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
• Be rewarded with market-leading pay and a comprehensive benefit plan
• Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
• Receive a complimentary meal when at work in our employee cafeteria

Four Seasons Hotels