Automotive Mechanical Systems - RSA
Bosch
- Fort Lauderdale, FL
- Permanent
- Full-time
- Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
- Time off: PTO, PAA (sick), paid company holidays
- Retirement: 401k and Roth IRA with company match
- Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
- Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
- Salary commensurate with market rates, Shift Differential Payment
- Handle inbound and outbound phone calls with support of BMW BASE, ASD tools
- Conduct research to understand, explain, and resolve technology issues
- Ensure response times are quick and effective to appropriately resolve requests
- Full understanding of BMW RSA program
- Learn and understand Policy and procedure
- Exclusions awareness
- Act as the point of contact for all Specialists on duty during your shift as well as the point of escalation for any situation on the production floor
- Consistent communication with the team regarding Client and Customer needs, updates and changes
- Auto shop experience is preferred
- Eight of the nine ASE courses completed and have certificate documenting training
- Minimum of High School Diploma
- Associates or Bachelors preferred
- No experience working in a call center environment required
- Candidates will receive basic call training
- Proficient in Microsoft Office and web based applications
- Strong interpersonal and organizational skills
- Exhibit high level of professionalism in interactions with colleagues, Team Leaders, Operations Managers, etc.
- Must provide excellent customer service
- Must have professional phone etiquette
- Problem solving and decision making skills and sound judgement
- Willing to learn automotive systems and stay updated in automotive technology
- Willingness to learn and grow with the program
- Positive and ability to help others
- Extended and/or weekend hours maybe be required
- Bilingual in English and Spanish AND/OR Portuguese