Epic Grand Central Analyst

Kootenai Health

  • Coeur d'Alene, ID
  • Permanent
  • Full-time
  • 27 days ago
Epic Grand Central Analyst – Patient Access ApplicationsPosition Summary The Analyst is responsible for planning and executing all facets of the life cycle for the Epic and third-party applications supporting Kootenai Health, our affiliates, and downstream customers. This role focuses on Patient Access workflows, with an emphasis on facility structure, bed management, EVS and transfer processes supported by Epic Grand Central. The Analyst assists in the analysis, design, implementation, optimization, and support of Epic modules and third-party applications. They will understand the technical capabilities of the systems they support, including data elements, interfaces, and workflow functionality. The Analyst will participate in new module implementations and upgrades, and serve as a liaison between departmental staff, Information Systems teams, and application vendors.Preferred Epic Certifications:
  • Grand Central
  • Cadence (especially with referral workflows)
  • Prelude
Candidates with certification or experience in any of these modules are encouraged to apply. Expertise in Grand Central will be especially valuable in this role.Responsibilities:
  • Performs in-depth analysis of current and future workflows, data collection, report details and other technical issues associated with the Epic EHR and designated third-party applications
  • Collects requirements regarding potential system enhancements or new system implementation and prepares details of specifications needed; prioritizes and implements requested changes to the system
  • Investigates standardization and process improvement opportunities while making build decisions
  • Validates data is accurate and meets business requirements
  • Designs and executes small-scale application testing as required
  • Provides support for the installation and implementation of system patches, service utilities and version upgrades as assigned
  • Participates in integrated area domain and affinity groups in support of operational governance
  • Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems
  • Analyzes and manages systems or third-party vendors/service providers to ensure service level agreements are met
  • Maintains data integrity and security for assigned applications and systems
  • Develops system documentation as assigned per standards
  • Develops communication related to education efforts for deployments, upgrades, optimizations and other system changes as assigned
  • Analyzes workflows and understanding policies, procedures and constraints in core clinical or business area(s) of responsibility
  • Partners with quality, operational, and business leaders on system design and optimization to meet quality, safety, financial and efficiency needs
  • Performs other related duties as assigned
  • Familiar with standard concepts, practices, and procedures within the field
  • Regular and predictable attendance is an essential job function
  • Competent to meet age specific needs of the unit assigned
Requirements and Minimum Qualifications:
  • Associate’s degree in Computer Science, Information Technology or a related field preferred, or equivalent education/experience required
  • Minimum of 2 years of relevant experience in Revenue Cycle (Patient Access) operations or Information technology required
  • Experience with the Electronic Health records, revenue cycle, patient throughput, billing, revenue cycle regulatory requirements, scheduling, registration, and/or Health Information Management required
  • Minimum 3-5 years of analyst experience preferred
  • Epic certification or accredited in one or more Epic modules as assigned required
  • Cadence
  • Grand Central
  • Prelude
  • Certification to be initiated as directed and completed within 3 months upon completion of Epic training; employee must remain current in certification or proficiency
  • Other required system application certifications to complete assigned work as assigned
  • Participates in after hours on-call, on-call rotation and service recovery efforts as required
  • Advanced understanding of the standard tools, workflow processes, and/or procedures and concepts used in the development and deployment of application software necessary to run the healthcare systems business, clinical or financial systems
  • Comprehensive understanding of clinical or business principles to evaluate information system and healthcare regulatory needs
  • Knowledge of Healthcare information systems
Working Conditions:
  • Must be able to lift and move up to 10 lbs
  • Must be able to reach arms above or below shoulder height
  • Must be able to maintain a sitting position
  • Typical equipment used in an office job
  • Repetitive movements
  • Remote eligible
About Kootenai Health:Kootenai Health is a highly esteemed healthcare organization serving patients throughout northern Idaho and the Inland Northwest. We have been recognized with many accolades and distinctions, including being a Gallup Great Workplace, No. 1 Best Place to Work in Large Healthcare Organizations, and Magnet™ Status for Nursing Excellence. We pride ourselves on our outstanding reputation as an employer and a healthcare provider.As your next employer, we are excited to offer you:
  • Kootenai Health offers comprehensive medical plan options, including options for fully paid employer premiums for our full-time employees. For part-time employees, we offer the same plan options with affordable part-time premiums. In addition to medical insurance, we offer many voluntary benefits ranging from dental and vision to life and pet insurance. Kootenai Health also offers well-being resources and telemedicine service options to all employees, regardless of benefit eligibility. Benefits begin on the 1st of the month following 30 days of employment.
  • Kootenai Health’s tuition assistance program is available after 90 days. If you want to further your education, we'll help you pay for it
  • Kootenai Health sponsors retirement plans for employees that enable you to save money on a pre-tax and Roth after tax basis for your retirement. Kootenai Health will match your contributions based on years of service ranging from 3-6 percent.
  • An award-winning and incentive-driven wellness program. Including a MyHealth corporate team, onsite financial seminars, and coaching
  • Robust and interactive employee referral program
  • And much more
Kootenai Health provides exceptional support for extraordinary careers. If you want to work on a high-quality, person-centered healthcare team, we can't wait to meet you!Apply today! Please contact the HR Front Desk at 208-625-4620 or email   with any questions.Kootenai Health complies with applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, veteran status, or sex. Kootenai Health does not exclude people or treat them differently because of race, color, national origin, age, disability, veteran status, or sex.

Kootenai Health