IT Support Technician

Information Resource group, Inc.

  • Charlotte, NC
  • Permanent
  • Full-time
  • 16 hours ago
  • Apply easily
Role: Security Administrator (creating and maintaining the Directory of Services)
**This is an onsite position based in Charlotte, NC. In person Interview required !!Duration: 6 monthsKey Responsibilities
  • Manage county user accounts, including:
  • Adding and updating security roles
  • Assigning and updating sub-roles
  • Setting up and maintaining Power BI roles
  • Assigning and updating supervisor information
  • Create and maintain the Directory of Services, ensuring community services information is accurate and up to date.
  • Update and maintain addresses and telephone numbers for District Attorney offices.
  • Manage and maintain school names, addresses, and Zones within PATH NC.
  • Serve as the primary point of contact for county leadership regarding the County Administrator security role.
  • Ensure changes and updates are entered accurately and in compliance with established reference guides.
  • Provide feedback to the Training Team on reference materials and participate in demonstrations as needed.
Qualifications
  • Experience with IT account management, security roles, or user administration strongly preferred.
  • High attention to detail and accuracy in data entry.
  • Ability to follow quick reference guides and established procedures.
  • Strong communication and organizational skills.
  • Ability to work independently in a focused role.
Training
  • Initial training will be provided through the existing QRGs.
  • Additional reference materials are in development, and ongoing feedback will help refine them.
NoteThis is a 6-month contract position dedicated to the County Administrator security role within PATH NC. The individual will not perform broader IT Service Desk functions outside the scope of these responsibilities. Required/Desired Skills Skill Required /Desired Amount of Experience
Experience creating and maintaining the Directory of Services, ensuring community services information is accurate and up to date. Required 3 Years
Experience with IT account management, security roles, or user administration Required 3 Years
High attention to detail and accuracy in data entry Required 3 Years
Ability to follow quick reference guides and established procedures. Required 3 Years

Information Resource group, Inc.