Senior Manager of Warehouse Distribution

• Staff Management: Oversee warehouse staff, including hiring, training, scheduling, and performance management. Ensure employees are properly trained in warehouse operations and safety protocols.
• Team Leadership: Lead by example, fostering a collaborative and productive work environment. Motivate teams to meet or exceed performance metrics.
• Conflict Resolution: Address and resolve employee disputes or operational issues in a professional and timely manner.
• Order Fulfillment: Ensure accurate and timely picking, packing, and shipping of orders to meet customer demands and service-level agreements (SLAs).
• Shipping: Outbound logistics to ensure goods are dispatched in a timely and cost-effective manner.
• Workflow Optimization: Develop and implement efficient workflows and processes to improve productivity and reduce costs.
• Technology Utilization: Utilize warehouse management systems (WMS - Oracle)
• KPI Monitoring: Track key performance indicators (KPIs) such as order accuracy, on-time shipments, quality and productivity rates, and implement improvements when necessary.
• Health and Safety Standards: Enforce compliance with workplace safety regulations (e.g., OSHA standards) to prevent accidents and injuries. Conduct regular safety audits and training.
• Regulatory Compliance: Ensure all warehouse and distribution activities comply with company policies, legal regulations, and industry standards.
• Capacity Planning: Assess and plan for warehouse space utilization, seasonal volume fluctuations, and staffing needs.
• Budget Management: Assist in creating and managing budgets for warehouse operations, including labor, equipment, and supplies.
• Continuous Improvement: Identify areas for improvement, implement process enhancements, and drive cost-saving initiatives.
• Problem Resolution: Address and resolve issues related to delayed shipments, inventory discrepancies, or damaged goods.
• Customer Satisfaction: Collaborate with other departments (e.g., sales, customer service) to ensure customer expectations are met or exceeded.
• Data Analysis: Generate and analyze reports on warehouse performance, including productivity, accuracy, and efficiency metrics.
• Documentation: Maintain accurate records for inventory, shipments, employee performance, and safety incidents.
• Cross-Department Collaboration: Work closely with procurement, supply chain, and transportation teams to ensure a seamless flow of goods from suppliers to customers.
• Vendor Management: Coordinate with external vendors and carriers to maintain effective partnerships and resolve logistical challenges.
• Problem-Solving: Quickly address operational disruptions (e.g., equipment breakdowns, staffing shortages, delivery delays) to minimize impact on distribution timelines.
• Risk Mitigation: Develop contingency plans to manage risks, such as supply chain disruptions, inventory shortages, or natural disasters.

• Strong leadership and management skills.

• Strong leadership, management skills
• Strong verbal, interpersonal and written communication skills
• Experience with Lean and Six Sigma processes
• In-depth understanding of OSHA regulations and workplace safety standards.
• Ability to ensure that the warehouse is a safe environment for employees.
• Ability to present complex information in a clear and concise manner.
• Advanced delegation and follow-up skills.
• Advanced ability to change the thinking of, or gain acceptance from others in sensitive situations, without damage to the relationship.
• Strong verbal, interpersonal and written communication skills.
• In-depth knowledge of WMS software to manage and automate daily operations, order picking, inventory tracking, and reporting strongly preferred.
• Understanding of warehouse process automation and the potential for robotics to
• Requires ability to gain cooperation of others.
• Ability to identify inefficiencies in workflows and implement improvements to streamline operations strongly preferred.
• Demonstrated ability to use data analytics to make informed decisions and produce reports on operational performance strongly preferred.
• Familiarity with local, national, and international regulatory requirements for warehousing, such as environmental regulations, labor laws, and hazardous materials handling.
• Ensures high levels of customer satisfaction through accurate order fulfillment, on-time delivery, and proactive issue resolution.
• Ability to identify underlying issues in warehouse operations, such as bottlenecks, errors, or inefficiencies, and implement solutions.
• Continuously explores new tools, technologies, and best practices that can drive operational excellence.
• Identifies skill gaps and provides training to ensure staff is well-equipped to perform their tasks efficiently.

Zebra Technologies