Monument Processor Specialist

• Work with the region to transition paper files and records to electronic recordkeeping systems
• Adheres to compliance with Company standard operating policies and procedures for all functions
• Manually review files and documents for accuracy and compliance
• Interprets and evaluates documentation to verify information on all services are completed with accuracy and consistency
• Demonstrates quick response to document inquiries and provides customers with clear instructions to address documentation as needed
• Maintains professional and cooperative relationships with clients and associates
• Follow up on customer payments and insure compliance to M&I payment policy
• Verifies payments of all accounts payable invoices
• Controls receipt and deposit of cash payments
• Reconciles all accounts
• Processes same day check requests
• Makes bank deposits
• Collaborates and coordinates with all other departments within the business unit
• Generates monthly reports for key performance indicators
• Updates general price lists and approves monument contracts as necessary
• Monitors document retention policies and disposes of expired documents in a secure manner

• High School diploma or equivalent
• Bachelor’s degree in Business Administration or related discipline strongly preferred

• Four (4) years of administrative work experience in a fast-paced professional office setting with a strong customer-focused capacity

• Strong computer skills, solid working knowledge of computer applications, MS Office, e-mail, internet and basic office equipment required
• Good written and oral communication skills
• Clear and legible handwriting
• High level of personal compassion, integrity and confidentiality
• Problem solving skills
• Ability to multi-task, set priorities and meet tight timeline and customer demands
• Demonstrated attention to detail dealing in an industry that is very paper intensive
• Driven to follow up on processes through to completion
• Ability to work with a sense of urgency to complete orders in an efficient manner
• Ability to work with minimal supervision

• Work indoors during all seasons and weather conditions
• Limited amount of local and/or multiple location traveling required
• Professional Dress is required

• Sitting continuously for many hours per day, up to 7 hours per day
• Climbing stairs to access buildings on occasion

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage

• May be required overtime on occasion to meet customer demands
• May be required to work occasional weekends to meet customer demands

Service Corporation International