Service Coordinator
Esler Companies
- Smithfield, RI
- $23.00-25.00 per hour
- Permanent
- Full-time
- Answer incoming phone calls from a phone queue schedule Service visits. Assess over the phone the service needs, anticipate and gather all information needed to accurately inform technicians of service detail.
- Follow up on customer calls including returning voicemails
- Schedule services with homeowners and RbA Service Technicians
- Quote parts and labor cost for non-warranty services
- Verify that payment has been received for any billable order prior to ordering or scheduling.
- Enter required notes at every point of action and customer contact
- Scan service order and confirmation into the correct customer's electronic file located on the shared drive.
- Document customer contact through RForce
- Other duties as assigned
- Considerable experience within a customer service environment
- Highly organized and the ability to reflect empathy to customers
- High School Diploma or equivalent, required
- Excellent oral and written communication skills
- Ability to work with team members (excellent team skills)
- Proficient in Excel and other MS Office Suite programs (such as Outlook, Word, etc.)
- Flexibility and demonstrated ability to adapt well in a changing environment
- Medical Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Telehealth: 24/7 access to physicians
- Prescription drug Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance / AD&D $50,000 Paid Coverage
- Additional Voluntary Employee & Spousal life insurance
- Short-term disability Insurance (STD)
- Long-term disability Insurance (LTD)
- Parental Leave
- Voluntary Critical Illness Insurance
- Voluntary Accident Insurance
- Teammate Assistance Plan
- Paid Volunteer Time
- 401k with 50% match up to 6% of your annual pay
- Tuition Reimbursement