Account Manager
Surge Staffing
- Union City, GA
- $45,000-55,000 per year
- Permanent
- Full-time
1. achieving profit results consistent with established expectations,
2. implementing a consistent business development program to maximize billable hours and sales growth, thereby increasing market share and operating profits, and
3. implementing and managing quality standards programPrimary Functions
- Implement and monitor quality standards for all services rendered.
- Implement and manage a detailed marketing program of personal sales calls, telephone sales, direct mail in-office demonstrations and public relations for assigned branch.
- Direct and manage customer development activities, including face-to-face customer contact to create and develop a good business relationship with existing and inactive customers and retain and build additional revenues
- Implement and monitor activities designed to recruit, train and retain temporary employees needed to fill all available assignments.
- Implement bill/pay structure to ensure a proper gross profit level in conjunction with management team
- Determine customer credit extensions with assistance from the corporate credit department.
- Implement corporate collection policies and procedures.
- Assist management in the annual preparation of a detailed forecast including projected billable hours, sales, gross profit and net profit (manage expenses necessary to achieve the desired net operating profit).
- All other duties that may arise to assist in the success of Surge
- Must maintain 1500 billable hours
- Bachelor's degree or equivalency in work experience and education required.
- Previous experience in sales, human resources, or a service industry required.
- Strong sales/marketing skills needed to meet business development goals.
- Proven track record for successful business development.
- Extensive internet recruiting experience.
- Strong PC skills and the ability to navigate within the Surge system
- Must have strong written and verbal communication skills, as well as strong customer service skills.
- Ability to advise, counsel, guide, and negotiate with others (e.g., staff, temporaries).
- Ability to develop (i.e., through teaching, training, etc.) the professional skills of employees.
- Ability to analyze and evaluate people, data, and things to determine courses of action.
- Ability to effectively and tactfully deal with people.
- Ability to shift back and forth between two or more tasks.
- Ability to understand and accurately apply basic math skills.
- Ability to make competent use of work related equipment and materials.
- Ability to access areas where needed people, information or equipment are located.
- Ability to produce results within an unstructured environment and have the flexibility to identify and respond to changes in priorities.