Engineering-L2-Draper-Associate-Help Desk User Support
- Draper, UT
- Permanent
- Full-time
- Technical platform support, access and entitlement administration, and client training for various client web platforms, desktop, and mobile applications such as:
- Private Wealth Management client web
- Electronic Trading proprietary and consortium applications
- Goldman 360 Portal research and analytics
- Interact with external clients via incoming and outgoing telephone and email (and sometimes face-to-face)
- Interact with internal clients and application development teams across Sales, Operations, Trading, and PWM teams
- Coordinate seamless client coverage between Asia-Pac, EMEA, and American's regions
- Troubleshoot and escalate problems to stakeholders timely and as required
- Follow-up on open issues and obtain resolutions
- Identify enhancement and automation opportunities and facilitate inclusion in the application development
- Project manage new business start-up initiatives
- Adhere to firm's compliance and risk management procedures
- Perform statistical analysis and business reporting for marketing and sales teams
- Broad financial industry knowledge and experience required/Digital Financial experience a significant plus
- Knowledge of internet-based applications including Windows, Google, and iOS platforms
- Knowledge of internet networks, firewall, security settings, and B2B connectivity
- Ability to deliver superior professional service to internal and external clients
- Ability to multitask in a fast-paced environment and perform team responsibilities under pressure
- Strong organizational, communication, leadership, interpersonal and time management skills
- Candidate must be proactive, enthusiastic and team oriented within a global team
- Demonstrated project management skills
- Incident Management experience, strong communication and global exposure, handle multiple threads and ability to prioritize in high pressure, strong analytical skill
- Bachelor's degree (U.S. or equivalent) in Information Systems, Engineering, Business, Economics, or a related field.