Job DescriptionAt Parker Aerospace, we develop technologies and innovative solutions that enable reliable, efficient and increasingly sustainable flight for the lifecycle of the aircraft, including aftermarket support. Our passionate people with deep engineering expertise, together with our breadth of differentiated technologies, ensure that we make the extraordinary happen and continue to shape the future of aviation in partnership with our customers.As a member of our team, you are instrumental in fulfilling our mission: 'Enabling Engineering Breakthroughs that Lead to a Better Tomorrow.' Pursuing a career at Parker presents unlimited opportunities for both professional and personal development. Working with some of the most brilliant minds in the industry, your contributions will be pivotal in developing innovative technologies and products, significantly contributing to Parkerâs goal of addressing the worldâs most pressing engineering challenges.At Parker, our team members belong, matter and make a difference. We believe that the key to bringing talented new team members into our organization is by focusing on everyoneâs talents and potential rather than the job specification. If you have innovative ideas and a commitment to excellence, we are more than happy to consider you for other roles in Parker that may be a good fit.ORDER MANAGEMENT COORDINATORPOSITION SUMMARYThe Order Management Coordinator is responsible for creating warehouse documents that initiate the stock pulling and packaging processes to meet customer requirements. This position is also responsible for handling shipping discrepancies and creating return material authorizations. This position will work closely with MABS Akron Customer Support Planning and Contract Administration to meet customer requirements.RESPONSIBILITIES· Create warehouse documents used by warehouse associates to pull products from inventory to initiate the packaging and shipping process to support on time customer deliveries. This activity will require communication with other functions throughout Parker, primarily Customer Support Planning and Contract Administration functions.· Requires interaction with customers and Parker contract administratorsâ team to resolve shipping discrepancies and to create return material authorizations. Must adhere to Parker policies concerning these activities. Must also keep a log of return material authorizations completed and outstanding.· Act as a primary point of contact for Parker Customer Support Planning and Contract Administration functions for accelerating the priority status of existing delivery requirements that have inventory available for shipment but have not been packaged. The Order Fulfillment Coordinator will note the change in priority on delivery documents and alert the Shipping Coordinators and Warehouse Manager of the expedited service requirement.· Perform any other tasks properly assigned by the Parker Warehouse Manager.Job Duty%· Performs basic data entry for order creation and report out for shipping discrepancies.· Supports the resolution of customer issues arising as a result of customer order discrepancies such as shortages, overages and wrong part shipped.· Generates and maintains departmental reports and tracking against Key Performance Indicators for On Time Delivery and Shipping Discrepancies.· Direct communication with customers, contract administrators and planning teams for order changes, order escalations, and customer returns.35%10%25%15%15%100%QUALIFICATIONSEducation: Associate degree in business administration or a related field required.Years Experience: A minimum of three (3) years of experience in an industrial or distribution organization is required. The individual must have effective oral and written communication skills, organizational skills, interpersonal skills, and strong analytical/problem solving skills. Good computer skills, including utilization of Microsoft Excel and Word are also required. Experience with an ERP business system, preferably SAP, is required.· Ability to understand and follow specific instructions and procedures.· Excellent verbal and written communication skills· Well-organized, detail-oriented, and ability to multi-task· Strong computer skills, including proficiency with Microsoft Word, Excel, PowerPoint, SAP, Access, Outlook, and web-browsers.· Ability and willingness to learn new concepts, skills and techniques.· Ability to learn how to clearly communicate using different mediums.· Self-motivated· Able to establish effective relationships.· A âcan doâ approach to work and the satisfaction of customersâ requirements.· Awareness of limitations and the ability to escalate when necessary.Office/Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work is performed primarily in an office environment. Typically requires the ability to sit for extended periods of time (66% +day), ability to hear the telephone, ability to enter data on a computer and may also require the ability to lift up to 10 pounds.Manufacturing/Non-Sedentary Requirements: Incumbent must be able to perform the essential functions of the job. Work may be performed in an office or warehouse environment. Typically requires the ability to spent 66% + hours each work day doing the following activities: stand for extended periods of time, walk, bend, stoop or climb. May have possible exposure to dust and may require the ability to lift and/or push up to 50 pounds 33% - 66% of the time.CLOSING STATEMENTCome join the Parker Aerospace Team! We are proud to offer a competitive benefits package designed with health, wealth and well-being in mind. Our competitive package includes:Health and Wellbeing:· Comprehensive medical, dental, and vision coverage from day one, including Health Savings and Reimbursement Accounts.· Wellness incentive credits leading to reduced healthcare premiums.· Access to Employee Assistance Program (EAP) for health and well-being support.· Participation in health and emotional wellbeing challenges with rewards.Financial Security and Growth:· Competitive salary with an annual bonus incentive plan.· Retirement benefits: 401(k) with company match opportunity.· Income Protection, Life Insurance, Accidental Life & Dismemberment Insurance, Short and Long-Term Disability insurance.Work-Life Balance and Flexibility:· Generous Paid Time Off: 120 hours, plus up to 13 paid holidays including a company-wide shut down between Christmas and New Yearâs.· Parental Leave: 4 weeks at 100% pay for new family additions.· Extras like Adoption Assistance, financial guidance resources, paid jury duty, bereavement time, and time off for citizenship testing, marriage, and birth.Career Advancement and Education:· Career development opportunities with up to $10,000 tuition reimbursement per year.· Support for ongoing education through our Educational Reimbursement program.Parker Purpose Opportunities:· Business Resource Groups promoting diversity, equity and inclusion.· Volunteering day off and social committee activities throughout the year.Additional Benefits:· Employee Perkz on various services (car purchases, computer purchases, life adventures, etc.)· Employee Referral program - Refer a family member or friend and receive a generous award for referrals that are hired (up to $4,000)· Dress for Your Day policy, offering flexible work attire options.· Grab a bite to eat at the on-site cafeteria that provides a wide array of breakfast, lunch and snacks.EQUAL EMPLOYMENT OPPORTUNITYEmployment opportunity (EN-USA)Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(âMinority / Female / Disability / Veteran / VEVRAA Federal Contractorâ)If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to andDRUG TESTDrug-Free Workplace In accordance with Parkerâs policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.
