Front Desk Clinical Receptionist

• Greet clients, vendors, and visitors in a professional manner
• Handle inquiries and concerns via phone, email, and general correspondence, and route to appropriate personnel
• Assist clients with completing necessary forms and documentation
• Answer and screen incoming telephone calls and take accurate and thorough messages
• Check clients in and out of scheduled appointments, schedule any return or follow-up appointments, or any referrals
• Use Electronic Health Record (EHR) System for scheduling
• Verify and update demographic, billing, third-party coverage information, and collect client paperwork as needed
• Make outgoing calls to remind clients of appointments and initiate procedures to locate missing information prior to the clients visit
• Scan documents from clients or providers and file in appropriate folders or charts
• Promptly handle triage emergency telephone calls based on office protocol
• Collect office visit fees and prior balances
• Assist with billing and/or direct client to appropriate billing personnel and fax, scan, file, and mail documentation
• Keep front, back areas tidy and orderly and reception area clean and calm
• Use discretion while working with sensitive information.
• Comfort distressed clients; this may range from simply fixing any appointment issues that may arise, or being the voice of comfort during times of extreme stress and emergency
• Handle confidential information in compliance with HIPAA
• Perform other duties as directed

• Must have a High School Diploma or GED; Associate’s or Bachelor’s degree preferred
• Must have 3 employment references: 2 personal and 1 professional
• Must be able to use Electronic Health Record (EHR) System for scheduling appointments
• Must have solid time management skills with the ability to multi-task and prioritize work
• Must be able to pay a high attention to detail and have strong problem-solving skills
• Must have excellent written and verbal communication, organizational, and planning skills
• Must be proficient in MS Office with accurate data entry skills
• Must have the ability to work efficiently in a busy environment and be availability to work flexible hours, including evenings and weekends
• Must have reliable transportation, proof of valid Ohio Driver's License, and proof of valid/current auto insurance
• Must be able to maintain confidentiality and abide by all HIPPA Laws at all times

Area Temps