IT Manufacturing Configuration Management Database Process Analyst Intern
Zoetis
- Kalamazoo, MI
- $17.00 per hour
- Training
- Full-time
- Conduct comprehensive reviews of 10,000 Configuration Items (CIs) within the Zoetis global environment, with a specific focus on 500 application CIs.
- Update and align CIs for applications, servers, computers, laboratory devices, and automation devices in the Configuration Management Database (CMDB).
- Collaborate with support and owner groups to ensure accurate linkage of applications to Planview and alignment with future states.
- Update ServiceNow parameters globally to reflect the current and accurate state of CIs, maintaining data integrity and consistency.
- Implement rigorous processes to verify and enhance the accuracy of CIs, facilitating improved efficiency and effectiveness in Configuration Management processes.
- Expertise: In-depth knowledge of reviewing and aligning Configuration Items (CIs) for applications, servers, computers, laboratory devices, and automation devices.
- Technical Skills: Proficient in using ServiceNow for CI updates and familiar with linking applications to Planview.
- Communication: Strong interpersonal and communication skills to collaborate effectively with support and owner groups across global teams.
- Analytical Skills: Exceptional analytical abilities to identify discrepancies in CIs and implement corrective actions, ensuring data accuracy and reliability.
- Process Optimization: Proven track record in implementing ITIL and optimizing Configuration Management processes, resulting in increased efficiency and data quality.
- Project Management: Ability to manage and prioritize tasks effectively, meeting deadlines and maintaining attention to detail in a dynamic work environment.
- Education: Pursuing a bachelor’s degree in information technology, Computer Science, or a related field. Relevant certifications in Configuration Management or IT Service Management are a plus.