VP Surety Service Center Manager

Chubb

  • Whitehouse Station, NJ
  • Permanent
  • Full-time
  • 19 days ago
Job Description:KEY OBJECTIVE:The VP Surety Service Center Manager leads the strategic and tactical direction of the Surety Service Center while supporting Surety Underwriting and Senior Home Office Leadership. As a leader and subject matter expert, they are accountable for strategy development, execution and ensuring operational alignment while delivering services that meet and exceed business unit objectives.MAJOR RESPONSIBILITIES:
  • Ensuring adequate resource levels to achieve service objectives, while perpetuating an inclusive meritocracy environment where staff have the tools and support to perform at peak levels.
  • Executing all components of the performance Management and Compensation administration process.
  • Establishing, measuring and optimizing effectiveness and efficiency of service/process functions.
  • Developing and implementing new processes and workflows and reviewing/enhancing existing processes and workflows, using technology to maximize efficiencies for bond processing and other Surety related functions.
  • Maintaining consistency/standardization throughout the enterprise for all processes which lend themselves to such treatment.
  • Ensuring procedures are followed and productivity and quality standards are met or exceeded.
  • Analyzing and enhancing metrics to evaluate process and workflow capability.
  • Maintaining effective communications and collaboration with business partners to promote ease of doing business and retain/grow the business.
  • Managing individual and team performance to achieve organization objectives. Communicate operational metrics.
  • Monitoring backlog levels and performing load balancing as needed.
  • Providing support to all Surety staff worldwide for processing questions and problems.
  • Collaborating with IT resources to correct programming problems and/or to create new functionality.
  • Analyzing all workflows and technologies to determine the applicability of automation technology with a focus on Straight Through Processing.
Qualifications:QUALIFICATIONS:
  • Expert knowledge of the Surety business.
  • Advanced level of proficiency in managing people.
  • Demonstrate a record of success in results orientation, customer focus, problem solving, influencing others, coaching, leadership and strategy development.
  • Self-motivated with strong time management and organizational skills, detail oriented and demonstrates the ability to multi-task and plan.
  • Effective communication and customer service skills.
  • Ability to exercise judgment, decision making and initiative.
  • Strong interpersonal skills and ability to interact with all levels.
  • Ability to work independently with minimal direction.
About Us:Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Chubb