Customer Service Representative |Part-Time| McCormick Place Convention Center
Spectra Experiences
- Chicago, IL
- $24.04-31.25 per hour
- Permanent
- Part-time
- We treat each other fairly and with respect.
- We act with integrity.
- We have an entrepreneurial spirit.
- We give back to our global community.
- Provides a link between trades, the infrastructure team, and internal and external customers to ensure timely and efficient delivery of services.
- Manages workflow and schedule deadlines for their assigned event.
- Works with the customer to answer questions, provide solutions and resolve issues with service delivery.
- Provides input to the Customer Relationship & Services Manager and Technology Sales and Service Manager on potential pricing, service, or process modifications.
- Perform other duties and responsibilities as assigned.
- High School diploma or equivalent. Bachelor’s degree in business related field preferred.
- 1-3 years’ experience in a customer service/hospitality role
- Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment and hospitality industries.
- Demonstrated ability to work with customers to answer questions and handle concerns or disputes in an empathetic and positive manner.
- Ability to work event nights, weekends and holidays as required.
- Basic understanding of telecommunications, internet services and other event related technologies preferred.
- Proficient in MS Office Suite. Previous use and proficiency with Ungerboeck Event software preferred.
- Excellent verbal, written and communication skills.