Beverly's - Hostess
The Coeur d'Alene Resort
- Coeur d'Alene, ID
- Permanent
- Part-time
- Reservation Management: Manage restaurant reservations effectively, utilizing the reservation system to book tables, confirm bookings, and maintain accurate records. Monitor reservation lists, anticipate arrival times, and coordinate seating arrangements to optimize table turnover and guest satisfaction.
- Seating Coordination: Organize seating assignments in accordance with reservation status, party size, and guest preferences, ensuring an equitable distribution of guests throughout the dining area. Communicate effectively with servers and management to facilitate smooth transitions between tables and maintain efficient flow of service.
- Guest Experience Enhancement: Enhance the dining experience for guests by providing personalized attention, acknowledging special occasions, and accommodating requests for specific seating arrangements or dietary preferences. Proactively anticipate guest needs and address any issues or concerns promptly and professionally.
- Communication: Liaise effectively with restaurant staff, including servers, bartenders, and management, to coordinate guest seating, manage waitlists, and provide updates on table availability. Communicate guest preferences and special requests to the appropriate team members to ensure seamless service delivery.
- Hospitality Standards: Maintain the highest standards of hospitality, professionalism, and presentation at all times, adhering to established protocols and procedures. Uphold the reputation of Beverly's as a premier dining destination by consistently delivering exceptional service and exceeding guest expectations.
- Customer Focus: Strong interpersonal skills with a genuine passion for hospitality and guest satisfaction. Ability to engage with guests in a courteous and professional manner, anticipating their needs and exceeding their expectations.
- Organizational Skills: Excellent organizational and time management abilities, with the capacity to prioritize tasks, manage multiple responsibilities simultaneously, and maintain composure in a fast-paced setting.
- Attention to Detail: Meticulous attention to detail and accuracy in managing reservations, seating assignments, and guest preferences to ensure a seamless and enjoyable dining experience.
- Team Collaboration: Collaborative attitude with the ability to work effectively as part of a team, communicating openly and professionally with colleagues to achieve common goals and deliver exceptional service.
- Professionalism: Impeccable grooming and presentation, along with a commitment to upholding the standards and reputation of Beverly's Fine Dining Restaurant and Coeur d'Alene Resort.