Patient Access Coordinator (Full Time) Baton Rouge Rehab Hospital

Baton Rouge General

  • Baton Rouge, LA
  • Permanent
  • Full-time
  • 6 days ago
Job Description:JOB PURPOSE OR MISSION: Provide Outpatient admissions and scheduling services to all patients at a level consistent with Baton Rouge Rehabilitation Hospital (BRRH) mission, vision, and values.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Facilitates patient safety.
PERFORMANCE STANDARDS:
  • Accurately identifies patients based on current policy.
  • Actively participates in and demonstrates effective patient and employee safety practices.
  • Maintains knowledge of and adherence to all applicable safety practices appropriate to job position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure
control plans, hand washing, environment of care, patient identification, administers/receives patient orders, validates, and can assist with patient transport.
  • Reports on?any safety concerns, variation from normal process, and broken or malfunctioning equipment to supervisor, facilities maintenance or biomed in?a timely?manner.
2. Schedules patients
PERFORMANCE STANDARDS:
  • Accurately schedules patients using current scheduling software focusing on minimizing gaps
in between procedure case times.
  • Enters cell phone numbers or emails correctly for efficient utilization of software texting feature
to decrease cancellations and no-shows.
  • Informs referring facility in a timely manner of pending authorizations or denials when verifying
insurance.
  • Sends a copy of the daily final procedure schedule for the next day by the end of each business
day.
  • Communicates with manager when physician is requesting to schedule cases outside of
approved schedule BLOCK TIMES.
  • Indicates on the schedule and communicates with clinical staff when any patient cancels or
adds-on after the final schedule has been sent out.
3. Pre-registers and registers patients.
PERFORMANCE STANDARDS:
  • Completes tasks in timely, accurate and consistent manner to minimize patient delays.
  • Conducts confidential and professional interview with patients or patient's representative to
complete pre-registration and registration.
  • Promptly initiates/performs quick registration process to targeted patients and completes the
access quick registration process as necessary.
  • Coordinates insurance coverage with patients, insurance company and Business Office.
  • Communicates special patient needs to appropriate staff.
  • Accurately verifies insurance and obtains precertification/authorization prior to patient admission.
  • Communicates with insurance representatives for authorizations to promote continuity in covered
care.
  • Completes activation function of all registered patients facilitating timely patient account functions.
4. Computes, requests, collects, and receipts monies.
PERFORMANCE STANDARDS:
  • Reviews co- payments and payments with the patient or patient representative then documents
per policy.
  • Collects co-payments and payments due and documents according to policy.
  • Reports any variation from normal process.
  • Enters charges and codes into billing software and data logs accurately.
5. Completes documentation and activation of patient account
PERFORMANCE STANDARDS:
  • Documents all aspects of admissions information in thorough, accurate and timely manner
according to departmental, Medicare and Joint commission documentation standards.
  • Creates initial medical record packet for patient.
  • Distributes all records to appropriate departments in timely and consistent manner.
  • Completes admissions paperwork upon arrival of the patient.
  • Scans patient information including driver's license and insurance card into the computer
system.
  • Completes discharge process in timely manner.
  • Reviews and collects necessary data for quality assurance purposes as needed.
6. Promotes Team Approach
PERFORMANCE STANDARDS:
  • Answers the telephone by third ring. Transfers calls accurately.
  • Greets patients and guests by directly acknowledging them.
  • Assists guest or caller by answering questions, providing information, or solving problems
before transferring to pain staff.
  • Takes accurate messages.
  • Informs the pre-op nurse that the patient has arrived.
  • Relays information to clinical staff regarding schedule or changes
  • Accurately schedules patients for therapy using scheduling software focusing on maximizing
full and part-time staff productivity and minimizing need for PRN or assistance from other
departments.
  • Is present, prepared, and participatory for mandatory meetings and end-of-day report outs.
  • Works with outside vendors/reps to notify of patient equipment needs for special procedures.
  • Ensures timely communication to anesthesia personnel (CRNA) for necessary procedures.
  • Provides staff training to promote accurately following insurance guidelines etc. and other
updates.
  • Communicates information for authorizations in timely manner to decrease disruption in care.
  • Participates in department management tasks; supervises, trains, mentors and orients new
staff, students and volunteers.
  • Completes assigned projects by due date
7. Maintains compliance.
PERFORMANCE STANDARDS:
  • Follows the Code of Conduct, Conflict of Interest, Medicare, Joint Commission Guidelines and
policies and procedures.
  • HIPAA: Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate
to Job Position including but not limited to: Medical records w/o limitation both paper and
electronic, patient demographics, lab and radiology results, patient information related to
surgery or appointment schedules, information related to patient location, religious beliefs
and/or public health records, medical records related to quality/data, patient financial
information and/or 3rd party billing, patient-related complaints, and research information.
  • Maintains compliance in completing all documents required by specific payers for each patient
registration.
  • Upholds ethical principles via accurate billing and processing.
8. Participates in performance improvement.
PERFORMANCE STANDARDS:
  • Reports any variations from normal process.
  • Actively participates in Performance Improvement activities and incorporates quality
improvement standards in his/her job performance.
  • Offers suggestions for process improvement; recommends to the supervisor/manager
equipment and/or supplies that may enhance our program.
9. Other tasks
  • Works on holidays during emergency situations as required to meet patient needs and maintain
compliance with outpatient guidelines.
  • Utilizes KRONOS or App to clock in and out consistently, request time-off and
independently?monitors?timecard, benefits, and notifications.?
  • Manages daily schedule considering patient needs, co-worker's schedules, and productivity.?
  • Assists other departments as needed due to census, skill set, schedule etc.
  • Volunteers for or participates when assigned in hospital teams, committees, projects and marketing.
10. Performs other duties and special projects as required.

Baton Rouge General