Leasing Specialist
Wan Bridge Group
- New Braunfels, TX
- $16.00-19.00 per hour
- Permanent
- Full-time
- Attract and engage prospective residents to facilitate rental agreements.
- Conduct community tours, showcase available homes, highlight amenities, and lease homes.
- Complete lead reports, customer information forms, and market surveys.
- Screen applicants based on our Rental Qualifying Criteria, collecting necessary information to process applications.
- Manage the move-in process, ensuring all required documents (lease agreements, addendums, etc.) are secured and that homes are ready by the agreed-upon date using the Leasing Specialist Checklist.
- Educate new residents on community rules, HOA guidelines, and provide instructions on using their new home.
- Follow up with prospective residents who didn't close, using phone calls, thank you notes, or emails to attempt a second sale or refer them to a sister property.
- Track lease expirations and renewals, working proactively to secure renewals.
- Prepare and distribute tenant notices, promotional materials, and community event updates.
- Listen and respond to residents' concerns, feedback, and complaints; resolve issues when possible or escalate to the property manager.
- Document homeowner/tenant complaints and incidents as needed.
- Help enforce community policies and HOA guidelines.
- Assist with placing, removing, and updating marketing materials such as banners, balloons, and signs on and around the property.
- Develop marketing strategies, including lease specials or price adjustments, to stay competitive based on market research.
- Reliable transportation that meets job responsibilities.
- Valid Texas Driver's License.
- Maintain at least minimum car insurance required by Texas law.
- 1-2 years lease up experience
- High School Diploma or equivalent required; some college preferred.
- At least one year of lease up experience required.
- Property Management Software (PMS) experience needed (ex. Yardi, Knock).
- Bilingual Spanish preferred