Bilingual Spanish - Customer Service Representative (Onsite or Remote)

• Role: Call Center Customer Service Representative (CSR)

• Type: Temp to Perm
• Location: Remote or On-Site – New York City, NY

• Remote (EST regions only)

• Onsite: 30 Broad Street, New York, NY 10004

• Remote: $17/hr

• Onsite: $19/hr

• Bilingual Differential: +$1/hr for Russian, Chinese (Mandarin/Cantonese), Hindi, Urdu, Punjabi, Arabic, Bengali

• Monday–Friday: 8:00 AM – 8:00 PM EST

• Saturday: 10:00 AM – 6:00 PM EST

• Some Saturday: work is required

• Work shifts: will be 11:30 am – 8 pm, 11 am – 7:30 pm, and 10:30 am – 7 pm

• Handle inbound calls regarding enrollment services

• Educate clients on managed care and assist with health plan selection

• Process enrollment/disenrollment forms

• Perform mailroom functions as needed

• Education: High school diploma or equivalent (college degree preferred)

• 2+ years in customer service or human services

• Typing speed: Minimum 35 WPM

• Strong communication and multitasking

• Computer proficiency (dual-screen setup, fast typing)

• Reliability and punctuality

• Positive, team-oriented attitude

• OS: Windows 10 or MacOS Catalina (10.15) or newer

• Headset: USB wired headset with mic and noise suppression (no Bluetooth)

• Internet:

• 25 Mbps download (single user) / 50 Mbps (shared)

• 5 Mbps upload (10 Mbps preferred)

• No mobile hotspots

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