Position Summary:The Patient Service Rep is responsible for providing excellent front-desk support, including greeting patients, verifying demographics and insurance at every visit, answering phones, scheduling appointments, sending faxes, and relaying messages to ensure efficient office operations and exceptional patient service.Department Summary:Aultman Medical Group Women’s Health Services is an OB/GYN practice with locations in Orrville, Massillon, Carrollton, and Doylestown. Our practice has 3 physicians, 1 midwife, and one nurse practitioner. We are dedicated to providing compassionate care to our patients and community.Qualifications:High School Diploma or equivalentGeneral computer skills and knowledgeMust have basic typing skills.Skills:Comfortable communicating via in-person or via the phoneDetail orientedAdaptability to changing work environment or needsResponsibilities & Expectations:Greets patients in a pleasant and professional mannerVerifies demographics and insurance over the telephone or in personVerifies and updates demographics and insurance at every appointmentMust update HIPAA forms and have patients sign all forms per office policyMust collect copays from patients. (see policy on money handling)Must verify correct amount of cash in drawer upon opening and close out cash drawer in eveningMust correctly schedule appointments at appropriate site.Must notify appropriate staff when supplies are low for re-ordering purposes.Must run fee tickets, day sheets, and SOF forms.Monitor the waiting room for supplies and neatness.Make follow-up appointments and assist with scheduling urgent referralsMay need to post charges and co-paysMay be asked to make patient appointment remindersMust answer phones in a timely and professional mannerMust relay messages to patients in a timely mannerMust chart accurately in patient’s EHROther duties as assigned by Practice ManagerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, gender identity, sexual orientation or protected veteran status. Working Conditions:Please list the working conditions in the work environment. Examples are below.Typical shift is 8-5Subject to frequent interruptions and changes in priority of duties throughout the dayCross training in all areas of the department is required.Will spend majority of shift in front of a computer terminal entering data, using telephones, faxes, copiers, and printers.Hazardous Exposure Category:Category III- Includes tasks that involve no exposure to blood, body fluids, or tissues and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood; body fluids or tissues (although situations can be imagined or hypothesized under which anyone anywhere might encounter potential exposure to body fluids.) Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency care or first aid or to be potentially exposed in some other way.PHYSICAL DEMANDS NeverOccasional 10-33%Frequent 34-65%Continuous 66% of the dayRemarksLifting 0-10 lbs x    Lifting 10-20 lbs x    Lifting 20-35 lbs  X   Lifting 35-50 lbs  X   Lifting 50-75 lbs  X   Lifting 75-100 lbs  X   Lifting over 100 lbs  X   Forward Reaching  X   Overhead Reaching  X   Standing   X  Walking   X  Sitting   X  Climbing X    Stairs/Ladder X    Bending Stooping  X   Pushing Pulling 0-10 lbs  X   Pushing Pulling 10-20 lbs  X   Pushing Pulling 20-35 lbs  X   Pushing Pulling 35-50 lbs  X   Pushing Pulling 50-100 lbs  X   Pushing Pulling over 100 lbs  X   Grasping/repetitive sustained  X   Fine motor coordination   X  Vision: Near/Far    X Hearing: ordinary conversation/other    X 
