Director of Customer Logistics - E-Commerce
- Edison, NJ
- $135,000-155,000 per year
- Permanent
- Full-time
- Build and maintain relationships with customer(s) at a regional or corporate level based on operational execution and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
- Forecast, plan, manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
- Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons, special projects, and implementations.
- Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
- Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
- Oversee the deployment of Ryder's Lean Guiding Principles and foster a culture of continuous improvement
- Hire, train, guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
- Performs other duties as assigned.
- Excellent problem solving skills
- Excellent oral and written communication skills with demonstrated leadership capabilities
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)
- Ability to work independently and as a member of a team
- Flexibility to operate and self-driven to excel in a fast-paced environment
- Capable of multi-tasking, highly organized, with excellent time management skills
- Detail oriented with excellent follow-up practices
- Ability to inspire and develop others
- Ability to create and develop an inclusive and engaged work environment
- Ability to effectively oversee management of Profit and Loss statements using data sets
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred
- Bachelor's degree in business, logistics, supply chain or related field or an additional two (2) years related experience required.
- Master's degree preferred
- Eight (8) years or more Logistics/supply chain experience in multiple locations i.e. plants, warehouses, locations, transportations hubs, etc. required
- Five (5) years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
- Six (6) years or more managing, leading and developing direct reports required
- Six (6) years or more managing large multi-level teams required
- Five (5) years or more P&L responsibility including forecasting and managing financial targets required
- Five (5) years or more prior experience implementing a LEAN work environment preferred
- Four (4) years or more managing customer KPIs required
- Four (4) years or more managing customer relationship and interaction required
- Three (3) years or more experience providing customer and senior level management presentations preferred
- Some sales experience preferred
- Demonstrated knowledge and understanding of integrated warehouse operations/solutions, distribution, transportation and carrier management at a strategic level advanced preferred