Senior Manager, Client Services (Bilingual - Eng/Spanish)
Wasserman
- Brooklyn, NY
- $60,000-87,500 per year
- Permanent
- Full-time
- Lead the development and execution of medium/large-scale projects with support from an account team and oversight from an associate account director/senior director.
- Multitasks and prioritizes own work, while also coordinating with others to meet deadlines and project milestones.
- Strategically plans workflows based upon deliverables. Understands the nuances of how certain tasks affect others, and prioritizes those items in order to keep projects moving along.
- Able to efficiently and effectively move information around the project to keep team on track.
- Operates in an organized manner, even under tight deadlines.
- Manage day-to-day client relationships, establish credibility and anticipate client needs
- Balances workload of multiple projects, overseeing up to 3 activations at once.
- Work in a collaborative manner with all Wasserman account teams to ensure flawless project delivery against the client's objectives and agreed upon budget
- Ensure projects are correctly budgeted for and meet expected financial targets
- Develop, manage and reconcile project budgets of $500K-$1.5M
- Understand the landscape for each client's business/sector as well as the context for their investments
- Create a positive, collaborative, teamwork environment that aligns with Wasserman company culture and values
- Troubleshoot and creative problem solve throughout projects with production and creative teams
- Follow all project processes and procedures to uphold quality standards
- Ensure consistent positive working relationships between departments and other Wasserman Experience team members
- Has experience in multi-cultural marketing campaign
- Experience in and/or passion for music and/or soccer is a plus
- Minimum of a Bachelor's Degree
- 4+ years relevant agency experience (preferably in the experiential, sports or entertainment field)
- Ability to remain calm under pressure, work on multiple projects simultaneously and achieve deadlines
- Possess exceptional written and oral communication skills
- Capable of navigating tough issues and influencing those involved toward a desired outcome
- Ability to foresee issues developing before they arise and develop a solution as needed
- Must be comfortable working as an integral part of a team environment
- Continuously demonstrates solution-oriented mentality. Adapts easily to problems
- Focused and strong-minded with an ambition to help grow the company
- Lead and inspire other team members and generate positive morale
- Ability to multi-task and prioritize workload while coordinating with others to proactively meet deadlines
- Thrive in a fast-paced environment and possess a 'can-do' attitude at all times
- Strong attention to detail and highly organized
- Fluent in English and Spanish