Patient Access Conversion Specialist
- Schaumburg, IL
- $16.30-24.50 per hour
- Permanent
- Full-time
- Comprehensive medical and prescription drug benefits that include medical coverage at 100% (after deductible) when utilizing a Duly provider.
- $5,250 Tuition Reimbursement per year.
- 40 hours paid volunteer time off.
- A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact
- Wellness program that includes complimentary subscriptions to Noom and Calm apps.
- 12 Weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.
- 401(k) Match
- Profit-sharing program
- Engage with patients proactively to schedule critical appointments and ensure timely follow-up with patients.
- Identify and address barriers to care through engaging conversations with patients to better understand and resolve challenges in accessing healthcare.
- Receive inbound calls and provide seamless customer service, scheduling appointments or handling inquiries efficiently.
- Follow the approved script when discussing health risk evaluations with potential members, ensure members understand and are comfortable with the terms of the evaluation.
- Present a positive and professional face to clients, health plan members, and workforce
- Coordinate resources and logistics, such as transportation and specialist referrals, ensuring that every detail of the patient’s care journey is smooth and well-managed.
- Ensure appointment retention by sending reminders and facilitating follow-ups for continued care.
- Collaborate with clinical teams to coordinate specialist referrals, screenings, and follow-up care for patients.
- Adjust and reschedule appointments as needed, ensuring accurate and timely communication to internal teams.
- Adhere to established procedures and guidelines to ensure that all patient information is handled accurately and according to HIPAA standards, ensuring consistency and security in scheduling practices.
- High school diploma or GED
- 2-3 years of experience in collections call center or accounts receivable role, with a proven record of managing billing inquiries, handling overdue accounts; experience in negotiating and addressing client’s concerns and barriers to provide payment
- Previous experience in a role providing outbound calls to clients, and a proven ability to independently problem solve and offer appropriate solutions to yield results
- Prior experience in fast-paced environments where ability to influence decision-making and motivate individuals toward action were instrumental in meeting metrics
- Experience working with performance metrics (such as call resolution rates, conversion rates, and customer satisfaction scores)
- Strong communication skills and the ability to navigate challenging conversations are essential; the ideal candidate should have experience successfully turning difficult interactions into positive outcomes