Logistics Supervisor

Hire Velocity

  • Tennessee
  • Permanent
  • Full-time
  • 15 days ago
SUMMARY:
This position is responsible to Lead a group of 4 for supporting a nationwide Home Delivery-HD/Final Mile-FM operation that manages 329 stores’ delivery needs to customers, for two of our larges divisions, with multiple contracted carriers including LTL, Parcel and Local Home Delivery/White Glove. This position is also accountable for ensuring that all final mile carriers comply with company performance, cost and safety standards. In addition to Home Delivery, this individual is responsible for HD/FM freight claims and store-to-store transfers. This position reports to the VP of Global Logistics for an initial interim period and will then report to the Manager of Domestic Transportation.
This job is located at Franklin, TN, it is an on-site job, Full-Time - 40 hours a week, some weekend coverage/on-call maybe required.
PRIMARY RESPONSIBILITIES
  • Maintain a Core Primary Carrier program per Stores’ local markets, to support Store to
Customer home deliveries, White Glove and any other Final Mile delivery needs to customers or stores, within the targeted annual freight spend.
  • Lead the Home Delivery Team and support the Manager of Domestic Transportation when needed. Monitor Carriers performance and efficiency, develop a score card to manage underperforming carriers and evaluate the need for changes or additional carriers to improve coverage as needed.
  • Supports stores with delivery quotes for home deliveries, LTL and Small parcel shipments as needed.
  • Build deliveries and shipments in TMS (Kuebix) and tender loads to top carriers with least costs but maintaining top customer service.
  • Develop and maintain strong working relationships with internal departments:
Store Ops Teams, Store Managers, Customer Care Management, Domestic Transportation team, AP, etc.
  • Work with Global Logistics Senior Business Analyst, to produce KPI analytics, to evaluate Carrier performance metrics and review with the Manager of Domestic Transportation and the VP of Global Logistics for process improvements weekly.
  • Provide monthly carrier business reports to Global Logistics.
  • Collaborate with stores to keep the customers happy with the home delivery service.
  • Work with the Manager of Domestic Transportation to make decisions regarding additional financial costs and/or delivery exceptions.
  • Work with Sr. Logistics Analyst to set up programs to monitor and evaluate all freight bills (including LTL, Parcel and FM) and oversee activity to accurately audit, reconcile and provide weekly reports for final approval to the VP of Global Logistics then submit to AP for payment.
  • Maintain a claims freight filing process and execution strategy to recoup funds and
give detailed reports monthly, showing gap analysis and root causes to the VP of Global Logistics.
  • Work with the Manager of Domestic Transportation to periodically update and improve SOPs to streamline processes throughout claims, home deliveries, store transfers and small parcel for both carriers and stores.
  • Supports the VP of Global Logistics to ensure compliance with all domestic carrier contracts:
o Verifying and Filing insurance certificates and contracts when needed.
o Managing HD/FM department records with coverage amounts and policy dates when
needed.
o KPI reports, creating and maintaining carrier score cards for vendors.
o Follow up confirmed delivery dates and open orders pending deliveries.
o Maintain and approve rate exceptions as necessary.
ADDITIONAL REQUIREMENTS:
  • Knowledge of Home Delivery and Carrier network in local markets nationwide.
  • Understanding of Home Delivery contracts, terms, insurance and conditions, etc.
  • Working knowledge of delivery services in “big ticket” retail industries such as wood,
upholstery, bedding, flooring, and/or furniture.
  • Proficient with Microsoft Office (Excel, PowerPoint, Access) and TMS (Transportation Management System).
  • Ability to speak effectively and present information to carriers, vendors and other
members of the organization.
  • Excellent customer service and interpersonal skills with experience collaborating with
multiple departments on projects, implementations, training, etc.
  • Ability to independently troubleshoot and solve problems, analyze, plan and lead and
manage projects.
  • Ability to manage multiple tasks in a high-volume, fast-paced environment, resolve problems with a sense of urgency to meet customer needs.
  • Ability to influence others, without the benefit of authority.
  • Data and detail oriented with a high degree of accuracy.
  • Other special projects and duties as assigned.
EDUCATION/EXPERIENCE:
High school graduate, 2-year degree is preferred but not required and/or equivalent experience.
Minimum of 2-5 years’ experience in high volume home delivery distribution environment.
Ability to build consensus and relationships among employees, carriers, and management.
Strong and clear communication skills.
GENERIC SKILLS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Regular attendance and punctuality are required as a full-time employee to perform all of the essential functions. The requirements listed below are representative of the knowledge, skill and/or ability required.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; LISTENS FIRST and gets clarification; Responds well to questions.
Written Communication - Writes clearly and informatively; Able to read and interpret written information.
Quality Group Lead - Demonstrates accuracy and thoroughness.
Diversity - Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment. Approaches others in a tactful manner; Reacts well under pressure.
Ethics - Works with integrity and ethically. Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Organizational Support - Follows policies and procedures.
Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources.
Quality - Demonstrates accuracy and thoroughness; Monitors own work to ensure quality.
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Able to deal with frequent changes, delays, or unexpected events.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent.
Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.
The employee must occasionally lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to heat and/or humid conditions, moving mechanical parts.
This job description is intended to describe the essential functions and general content of the requirements for the position. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to change the functions and responsibilities of this position as necessary, at any time.

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